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Business Operations Supervisor

3 weeks ago

Al Fujairah City, Fujairah, United Arab Emirates Deluxe Holiday Homes Full time
Roles and responsibilities
  • Onboarding Operations:
  • Communicate daily with the Onboarding Department to provide updates and receive feedback.
  • Use iAuditor for initial property inspections and the PMS (Property Management System) to finalize inventories.
  • Conduct initial inspection reports for new villas.
  • Complete final inventorization once furnishing is done.
  • Take accurate measurements of new properties and share with the Project Managers (PMs).
  • Communicate with suppliers and oversee deliveries, ensuring items are received in good condition.
  • Update tasks in Click up to track progress.
  • Work closely with Project Managers to align onsite tasks with project deadlines (housekeeping, maintenance, pest control, landscaping, etc.).
  • Schedule onboarding tasks for ground teams and ensure timelines are met.
  • Connect or disconnect utilities in Fujairah as needed.
  • Coordinate with contractors on landscaping, swimming pool construction, renovations, etc., and keep PMs informed of progress.
  • Operations & Facility Management:
  • Create and manage schedules for housekeeping, maintenance technicians, pest control, pool cleaners, and gardening staff.
  • Prioritize tasks according to bookings, emergencies, and check-in requirements.
  • Supervise all operations activities to ensure they are performed to the highest standard.
  • Verify completed tasks are updated in the PMS and Clickup accurately.
  • Purchase minor items (consumables, office supplies, replacements) for properties, office, or staff accommodations.
  • Oversee storage items (including landlord-owned items) in the accommodation's storage unit and maintain records in inFlow or similar inventory software.
  • Handle office and accommodation needs (utilities, contracts, renewals, payments).
  • Conduct weekly surprise inspections to ensure accommodations are kept clean and orderly. Report findings to HR.
  • Oversee the maintenance and daily usage schedules for company vehicles in Fujairah.
  • Schedule timely pickups and drop-offs of soiled and clean linens with the laundry company.
  • Work closely with APEX (or similar local facility management partners) to address major maintenance tasks.
  • Record and document all related costs, ensuring they are logged accurately.
  • Reporting Structure:
  • Primary Reporting: Head of Facility Management and Head of Onboarding & Interior Design for all onboarding-related activities.
  • Secondary Reporting: HR Manager for any staff-related matters (performance, housing inspections, etc.).
  • Supervisory Responsibilities
  • Housekeepers
  • Maintenance Technicians
  • Drivers
  • Pool Cleaner/Gardener Staff
Desired candidate profile
  • Diploma or Bachelor's degree in Hospitality, Business, or a related field (preferred).
  • Proven experience in operations or facility management, ideally in hospitality or property management.
  • Familiarity with property management systems (PMS), Click up, inventory software (in Flow), and MS Office.
  • Strong communication, leadership, and organizational abilities. Able to prioritize tasks effectively and manage multiple teams.
  • Must be having Valid UAE Driving License.
  • Comfortable working in Fujairah with periodic travel to Dubai if needed.
  • Primary Reporting: Head of Facility Management and Head of Onboarding & Interior Design for all onboarding-related activities.
  • Secondary Reporting: HR Manager for any staff-related matters (performance, housing inspections, etc.).
  • Supervisory Responsibilities
  • Housekeepers
  • Maintenance Technicians
  • Drivers
  • Pool Cleaner/Gardener Staff