Product Support Engineer
2 weeks ago
We are seeking a highly skilled Product Support Engineer to join our team in Dubai. The ideal candidate will be responsible for delivering first‑level and second‑level technical support for IT products including hardware, software and applications. This role requires a proactive individual who can diagnose and resolve issues efficiently, ensuring the smooth operation of our IT solutions for clients. Technical Support Provide first‑level and second‑level support for IT products, troubleshooting issues related to hardware, software and applications. Assist customers with installation, configuration and setup of IT products. Identify, replicate and resolve technical issues, escalating complex problems to senior technical teams or vendors when necessary. Product Expertise Develop a deep understanding of the IT products offered, including their functionalities, features and technical specifications. Stay updated on the latest software updates, patches and changes to ensure effective support. Customer Interaction Respond promptly and professionally to customer inquiries via email, phone or ticketing systems. Provide step‑by‑step technical guidance to non‑technical users, ensuring clarity and simplicity in communication. Collaboration and Continuous Improvement Work closely with the engineering, product development and quality assurance teams to identify and resolve recurring issues. Participate in regular training sessions and workshops to enhance technical knowledge. Provide feedback to product development teams regarding user challenges and suggested improvements. Requirements Bachelor's degree in Computer Science, Information Technology or a related field. Minimum of 24 years of experience as a Product Support Engineer, Technical Support Engineer or in a similar role. Proven experience with troubleshooting and resolving issues related to IT systems, software and hardware. Proficiency in IT support tools and ticketing systems (e.g. ServiceNow, Jira). Strong knowledge of operating systems (Windows, macOS, Linux), networking concepts and enterprise software. Familiarity with databases (e.g. SQL) and scripting for debugging purposes is a plus. Strong verbal and written communication skills with the ability to convey technical information clearly. #J-18808-Ljbffr
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Product Support Engineer
23 hours ago
dubai, United Arab Emirates Careers International Full timeWe are seeking a highly skilled Product Support Engineer to join our team in Dubai. The ideal candidate will be responsible for delivering first‑level and second‑level technical support for IT products including hardware, software and applications. This role requires a proactive individual who can diagnose and resolve issues efficiently, ensuring the...
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Product Support Engineer
23 hours ago
dubai, United Arab Emirates Careers International Full timeWe are seeking a highly skilled Product Support Engineer to join our team in Dubai. The ideal candidate will be responsible for delivering first‑level and second‑level technical support for IT products including hardware, software and applications. This role requires a proactive individual who can diagnose and resolve issues efficiently, ensuring the...
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Product Support Engineer — IT Troubleshooter
2 weeks ago
Dubai, United Arab Emirates Careers International Full timeAn IT support company in Dubai seeks a skilled Product Support Engineer to deliver technical support for various IT products. The role involves troubleshooting hardware and software issues, assisting customers with installations, and collaborating with engineering teams. Ideal candidates should have a Bachelor's in Computer Science, 2+ years of experience in...
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Product Support Engineer — IT Troubleshooter
23 hours ago
dubai, United Arab Emirates Careers International Full timeAn IT support company in Dubai seeks a skilled Product Support Engineer to deliver technical support for various IT products. The role involves troubleshooting hardware and software issues, assisting customers with installations, and collaborating with engineering teams. Ideal candidates should have a Bachelor's in Computer Science, 2+ years of experience in...
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Production Support Officer
2 weeks ago
Dubai, United Arab Emirates The Emirates Group Full timeJob Purpose: Monitor, check and supervise the daily operation of Production, Materials & Tooling functional areas to ensure EEMC Production is supported by Initial provisioning and re-provisioning of Engine/Modules spares, tools and services and review documents for conformance per regulatory requirement. Job Outline: - Generic: - Provide leadership and...
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Production Support Officer
6 days ago
Dubai, United Arab Emirates The Emirates Group Full timeJob Purpose: Monitor, check and supervise the daily operation of Production, Materials & Tooling functional areas to ensure EEMC Production is supported by Initial provisioning and re-provisioning of Engine/Modules spares, tools and services and review documents for conformance per regulatory requirement. Job Outline: - Generic: - Provide leadership and...
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Product Support Manager
2 weeks ago
Dubai, United Arab Emirates ASTORE Full time**Job Category**:Admin **Job Type**:Full Time **Job Location**:Dubai **Duties & Responsibilities**: - Lead the product support team in resolving customer issues and ensuring product satisfaction. - Develop and implement support policies, procedures, and service standards. - Analyze recurring technical issues and work with product teams for long-term...
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Production Support Specialist
23 hours ago
dubai, United Arab Emirates Amicon Hub Services Full timeWe are looking for an experienced Backend Support Engineer to support, monitor, and maintain mission-critical Java-based backend systems in a high-availability production environment . This role is ideal for professionals who have strong Java and Spring Boot fundamentals and enjoy troubleshooting, incident management, performance monitoring, and ensuring...
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Production Support Specialist
23 hours ago
dubai, United Arab Emirates Amicon Hub Services Full timeWe are looking for an experienced Backend Support Engineer to support, monitor, and maintain mission-critical Java-based backend systems in a high-availability production environment. This role is ideal for professionals who have strong Java and Spring Boot fundamentals and enjoy troubleshooting, incident management, performance monitoring, and ensuring...
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Production Engineer
23 hours ago
dubai, United Arab Emirates Sisco Full timeJob Description – Production Engineer Location: Dubai, UAE Role Overview The Production Engineer is responsible for planning, coordinating, and optimizing manufacturing and production operations to ensure efficient, safe, and cost-effective output. The role involves monitoring production processes, improving productivity, ensuring quality compliance,...