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Catalog Specialist, IN Softlines

2 weeks ago

Dubai, Dubai, United Arab Emirates Amazon Full time

Drive programmatic improvements to catalog quality for Softlines and Beauty.

Key Job Responsibilities

Under general supervision, follow pre-defined processes, guidelines, and SOPs to perform tasks with high levels of accuracy and productivity. Tasks include interacting and coordinating with customers, gathering and presenting customer feedback, ensuring Amazon remains competitive with a wide selection and good product information, and solving challenging operational goals. Responsibilities also include maintaining records of work, tracking business workflow, and escalating deviations.

  1. Report audit results and communicate them to others within the organization.
  2. Analyze data and identify new trends/patterns.
  3. Identify generic patterns in customer escalations to be translated into guidelines and SOPs to improve the overall escalation process.
  4. Provide feedback to streamline existing processes to help the team achieve more consistent results with high quality.
BASIC QUALIFICATIONS

- Bachelor's degree
- Speak, write, and read fluently in English
- Experience with Microsoft Office products and applications
- Experience with Excel

PREFERRED QUALIFICATIONS

- Proficiency in managing brand metrics and ability to solve customer and brand issues.

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Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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