Customer Service/Experience Executive

2 weeks ago


Dubai, United Arab Emirates Smart Hires Full time

As a Customer Experience Executive, you will be the face of the venue, responsible for creating a vibrant, welcoming, and well‑organized environment. You will play a key role in ensuring smooth daily operations, delivering exceptional customer experiences, and maintaining high energy on the floor.

Key Responsibilities

Customer Engagement Welcome guests warmly and manage walk‑ins and bookings Create a positive and energetic first impression Ensure every guest feels comfortable, excited, and well‑guided Operations & Flow Management Manage session flow and ensure activities start on time Handle crowd movement efficiently and confidently Maintain safety standards and operational discipline Customer Experience & Support Monitor guest experience throughout their visit Resolve issues calmly and professionally Ensure a fun, safe, and enjoyable environment Technical & Operational Support Handle basic system or equipment issues Report technical concerns to the relevant team promptly Sales & Upselling Promote add‑ons, extensions, and in‑house offerings naturally Encourage repeat visits and enhanced experiences Contribute to overall revenue growth through ethical upselling Team Collaboration Work closely with colleagues to ensure smooth daily operations Support team members during peak hours Maintain a positive and professional work culture Desired Personality & Character Traits Bubbly & Energetic – naturally cheerful and full of positive energy Confident with Crowds – comfortable speaking to groups and handling busy environments People‑Oriented – loves interacting with customers and creating memorable experiences Presentable & Well‑Spoken – professional appearance and clear communication Quick Thinker – able to handle situations calmly and efficiently Team Player – supportive, reliable, and cooperative Adaptable & Flexible – comfortable working evenings, weekends, and busy shifts Customer‑Focused Mindset – always puts guest experience first Preferably Indians #J-18808-Ljbffr


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