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Recreation Manager

2 weeks ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Anantara Hotels & Resorts Full time
Roles and responsibilities

Reporting to the General Manager, responsibilities and essential job functions include but are not limited to the following:

  • Promotor and overseer of all recreational activities and facilities in the resort. Together with your team you will ensure a unique Guest Experience by offering sports, wellness, and discovery trips, along with premium facilities & services. aimed at positively impacting the wellbeing of our guests.
  • Direct the promotion, upselling and execution of the daily activity & sport programs.
  • Ensure quality, health, safety, and hygiene standards are upheld in all areas, as per local and international regulations.
  • Maintain thorough knowledge of competitors, including location, product offering, pricing, promotion, and sales techniques.
  • Ensure team members are familiar with all areas of the recreation operation, including product knowledge and retail sales.
  • Assist in the recruitment, development, and training of all recreation team members.
  • Other duties as assigned.

Qualifications

  • 2 Years experience in a similar role in a 5-star hotel environment.
  • Full proficiency in English
  • Budget management experience.
  • Ability to work in a remote area.
  • University/College degree in a related discipline required.
  • Computer literate in Microsoft applications required.
  • Excellent communication and organizational skills
  • Strong interpersonal and problem-solving abilities.
  • Highly responsible & reliable
  • Ability to focus attention on guest needs, always remaining calm and courteous.
Desired candidate profile

1. Leadership and Management Skills

  • Strong leadership skills to effectively manage a team of recreation staff, including activity coordinators, guides, and support staff.
  • Ability to delegate tasks, provide clear direction, and motivate the team to ensure smooth operations and high-quality service.
  • Conflict resolution skills to address any disputes among staff or guests, ensuring a positive and safe environment.

2. Organizational Skills

  • Excellent organizational abilities to plan and schedule a variety of activities, events, and programs efficiently.
  • Managing resources such as equipment, staff schedules, and budgets to ensure successful operations.
  • Attention to detail to ensure all activities are well-executed and meet safety and quality standards.

3. Communication Skills

  • Strong communication skills to interact with guests, team members, and other departments.
  • Ability to explain activities, provide instructions, and engage with guests to ensure they have an enjoyable experience.
  • Managing feedback from guests and staff, and making adjustments to improve services.

4. Customer Service Excellence

  • Ability to create memorable and enjoyable experiences for guests by delivering exceptional recreational programs and activities.
  • Being responsive to guest feedback and requests, tailoring activities to meet the diverse interests of guests.
  • Developing a rapport with guests to encourage repeat participation in recreational offerings.

5. Budgeting and Financial Management

  • Experience in managing budgets, including allocating funds for supplies, equipment, and staff.
  • Cost-effective planning of activities and programs to ensure financial sustainability while providing excellent service.
  • Tracking expenses and ensuring activities are executed within the allocated budget.

6. Creativity and Innovation

  • Developing unique and engaging activities that enhance guest experiences.
  • Keeping up-to-date with the latest trends in recreation, such as new fitness programs, sports, or wellness activities, and implementing them to keep offerings fresh.
  • Organizing themed events or seasonal programs to attract guests and boost participation.

7. Problem-Solving

  • Ability to troubleshoot issues that arise during activities or events and find solutions quickly.
  • Managing unexpected situations such as last-minute changes in schedules, weather disruptions, or resource shortages.

8. Health and Safety Awareness

  • Ensuring that all activities comply with safety standards and that staff are trained in safety procedures.
  • Managing risk and addressing potential hazards to maintain a safe and secure environment for all participants.
  • Overseeing first-aid or emergency protocols for recreation activities.

9. Knowledge of Recreational Activities

  • Knowledge of a wide range of recreational activities, from sports and fitness programs to arts, crafts, and entertainment.
  • Experience in organizing and leading activities for different age groups, families, and individuals with varying interests and abilities.
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