Guest Relations Supervisor

2 weeks ago

United Arab Emirates Raffles Hotels & Resorts Full time

Company Description
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit
Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS
Raffles the Palm Dubai is on the western crescent of Palm Jumeirah, the world's largest manmade island and archipelago. This luxurious five-star hotel with 374 spacious rooms, suites, and villas is embellished with hand-crafted Italian touches and offset by carefully selected amenities to complete the atmosphere of elegance. Guests can enjoy panoramic views, a private beach, state of the art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, signature and private restaurants complemented by exquisite banqueting and conference spaces.
When visiting Raffles, guests will discover the individual personality and story offered by the hotel. At the essence of every Raffles is the delivery of thoughtful, personal and discreet service to well-travelled guests. Raffles Hotels & Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore. The portfolio currently comprises eleven luxurious properties, from secluded resorts to city hotels in key locations around the world.
Job Description

  • Guest Engagement:
    • Act as the primary point of contact for guests, ensuring their needs and expectations are consistently met and exceeded.
    • Assists in creating tailored experiences for VIPs, repeat guests, and high-profile clients by utilizing guest history and preferences.
    • Handles guest feedback, records glitches, and ensures prompt resolution with complete follow-up and closure.
    • Communicate guest issues or concerns to senior management for further action.
  • Team Supervision:
    • Supervise the daily activities of Guest Relations Officers, ensuring adherence to service standards and lobby coverage.
    • Prepare and manage weekly duty rosters to ensure optimal team coverage.
    • Mentor and coach the Guest Relations team, fostering a culture of excellence and continuous improvement.
    • Work closely with other departments such as Concierge, Butler, and Raffles Club to coordinate events, special requests, and VIP preparations.
  • Operational Excellence:
    • Ensure the lobby and Guest Relations desk maintain an impeccable standard of cleanliness and organization and is always manned.
    • Conduct regular checks of VIP rooms prior to arrival to ensure standards are met (allocations, amenities, and special requests).
    • Monitor and manage KPIs related to guest satisfaction, loyalty, and operational efficiency.
    • Maintain a visible presence during peak times, in the lobby, F&B outlets, Raffles Club, Recreation areas, at events, and any other key operational areas determined by management to enhance guest interaction.
  • Personalized Experiences:
    • Collaborate with the Guest Relations Manager to develop and implement unique guest touchpoints and experiences.
    • Ensure special recognition and bespoke services for repeat guests, high-paying clients, and VIPs.
    • Liaise with other departments to curate and deliver personalized guest moments that align with the hotel's brand.
  • Leadership and Coordination:
    • Lead by example, maintaining a professional and approachable demeanor at all times.
    • Ensure open lines of communication and collaboration with related departments to handle guest requests and complaints effectively.
    • Provide feedback and updates to the Guest Relations Manager regarding operational challenges and opportunities for improvement.
  • Additional Responsibilities:
    • Perform related duties and special projects assigned by Senior Management.
    • Serve as a brand ambassador, building strong relationships with guests and fostering loyalty.
Key Relationships
  • Reports directly to the Guest Relations Manager.
  • Collaborates closely with Concierge, Butler, and other operational teams.
  • Engages directly with guests, including VIPs and high-profile individuals.
Qualifications
Work Environment:
  • High visibility and engagement in guest-facing areas.
  • Flexibility to work evenings, weekends, and holidays as required by the operation.
Skills And Attributes
  • Exceptional interpersonal and communication skills.
  • Proactive and resourceful, with a strong ability to resolve challenges effectively.
  • Detail-oriented with a passion for delivering unique guest experiences.
  • Strong leadership capabilities, with the ability to inspire and motivate a team.
  • Flexible and adaptable, with a forward-thinking and innovative mindset.
  • Strong written and verbal communications in English; additional languages are a plus.
Education And Experience
  • Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred.
  • Minimum of 3 years in a guest-facing role within luxury hospitality, with supervisory experience.
  • Familiarity with multicultural environments and experience serving high-profile clients.
#J-18808-Ljbffr

  • Guest Service Supervisor

    15 hours ago

    United Arab Emirates beBee Careers Full time

    Job OverviewThis is an exciting opportunity for a Guest Service Supervisor to join our team and contribute to the success of our hotel. The successful candidate will be responsible for leading the guest relations team and ensuring that all aspects of the hotel's operations meet the highest standards.About the Role:The Guest Service Supervisor will provide...

  • Guest Relations Supervisor

    2 weeks ago

    United Arab Emirates Deluxe Holiday Homes Full time

    Bachelor of Hotel Management (Hotel Management) Nationality: Any Nationality Vacancy: 1 Vacancy Job Location: UAE Key Responsibilities: Leadership & Management: Provide strong leadership to the guest relations team, fostering a positive and professional work environment. Address any behavioral issues promptly and effectively. Team Coordination: ...

  • Guest Relations Team Lead

    1 day ago

    United Arab Emirates beBee Careers Full time

    Job Summary:We are seeking an experienced Guest Relations Supervisor to join our team. As a key member of our hospitality operations, you will be responsible for leading the guest relations team and ensuring that our guests receive exceptional service.About the Role:This is an exciting opportunity to join a dynamic team and take your career to the next...

  • Guest Relation Intern

    4 days ago

    United Arab Emirates Bab Al Shams Desert Resort Full time

    Rare Finds is a diverse collection of resorts celebrating the individuality and unique identity of a destination, with a distinct ability to captivate the imagination, and bring to the forefront the essence of a place.Authentic and captivating, Bab Al Shams Desert Resort is a truly magical destination, where expertly curated itineraries and bespoke...

  • Guest Relations Manager

    2 days ago

    United Arab Emirates Amazonico Full time

    Bachelor of Hotel Management (Hotel Management) Nationality: Any Nationality Vacancy: 1 Vacancy Job Location: United Arab Emirates Experience: 7 to 12 years Education: Diploma; Graduate Job Function: Hospitality / Medicare / Account Management Skillset: Guest Relations, Customer Service Company Name: Amaz nico If you are passionate about...

  • Guest Relations Agent

    4 weeks ago

    United Arab Emirates Sofitel Full time

    Company Description We are far more than a worldwide leader. We are more than 240000 women and men who share something unique.Each and every day we host the world. We care for millions of people. We are all moved by curiosity. We love blending cultures. We are proud of our differences.Yes, we lead the way. But we want to go further, with audacity, with...

  • Guest Relations Officer

    4 weeks ago

    United Arab Emirates Shangri-La Full time

    Guest Relations Officer (Emiratization Program) We have a great opportunity for a Guest Relations Officer under the Emiratization Program. The successful applicant will attend to our Shangri-La Circle and VIP guests, making sure that all their needs are met whilst staying at the hotel. What are we looking for? A high standard of etiquette, efficiency and...

  • Host, Guest Relations

    4 weeks ago

    United Arab Emirates One&Only Resorts Full time

    ( 9154 ) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests stay to bring their dreams and desires to life. With an atmosphere that's chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests expectations at every...

  • Host, Guest Relations

    4 days ago

    United Arab Emirates One&Only Resorts Full time

    At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests stay to bring their dreams and desires to life. With an atmosphere that's chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests expectations at every possible...

  • Guest Relations Executive

    2 weeks ago

    United Arab Emirates Atelier House Hospitality Full time

    Hospitality / Medicare / Account Management Skillset: Guest Relations, Customer Service Location: Dubai, UAE For a position in a pre-opening restaurant. Job Requirements: Must have strong experience and knowledge in reservations and inquiries in the restaurant. Must have relevant work experience. Good communication skills. Immediate joiners. Company...

  • Guest Relations Specialist

    2 days ago

    United Arab Emirates beBee Careers Full time

    Account Management ExecutiveWe are looking for a skilled professional to manage relationships with guests, providing exceptional customer service and satisfaction.About the Role:Develop and implement strategies to improve guest satisfaction and retention.Conduct regular quality checks to ensure high standards of customer service.Collaborate with departments...

  • Receptionist, Guest Relations Officer

    4 days ago

    United Arab Emirates Tucano Realty Full time

    Job Title: Receptionist / Guest Relations Officer Job Location: United Arab Emirates Experience: 1 to 2 years Vacancy: 1 Vacancy Nationality: Any Nationality Job Function: Hospitality / Medicare / Account Management, Secretary / Front Office Requirements: Bachelor's degree Strong communication and interpersonal skills Excellent...

  • Executive Guest Liaison

    15 hours ago

    United Arab Emirates beBee Careers Full time

    About the Role:This is an exciting opportunity to join our front office team as a Guest Services Executive. The ideal candidate will have previous 5-star luxury hospitality experience, strong communication skills, and be a team player.Main Responsibilities:Provide exceptional guest service and exceed expectations.Manage guest interactions, including...

  • Guest Relations Executive

    3 weeks ago

    not specified, not specified, united arab emirates Saadiyat Beach Club Full time

    Imagine a career where luxury and ambition intersect-this is the opportunity that awaits at Aldar Hospitality's Leisure Cluster. Our prestigious properties, the exclusive Saadiyat Beach Club and Beaches, are not only landmarks of luxury but also beacons for career growth and excellence. We're in the business of creating career-defining moments for our team,...

  • Guest Services Ambassador

    19 hours ago

    United Arab Emirates beBee Careers Full time

    Job Overview:We are seeking a highly skilled and enthusiastic Guest Services Executive to join our team. As the primary point of contact for guests, you will be responsible for providing exceptional service, exceeding expectations, and ensuring a memorable experience.Main Responsibilities:Welcome and register guests upon arrival, issuing room keys and...

  • Assistant Guest Relations Manager

    2 days ago

    United Arab Emirates Jumeirah Group Full time

    About Jumeirah & the Hotel Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 30 properties across the Middle East, Africa, Europe and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for...

  • Supervisor Role

    21 hours ago

    United Arab Emirates beBee Careers Full time

    Job DescriptionThe Shift Supervisor is responsible for leading team members and ensuring that standards around people, product, cleanliness, and exceptional guest experience are fulfilled.Key ResponsibilitiesPeople Management- The Shift Supervisor leads by example and demonstrates the importance of treating every team member and guest with respect.- They...

  • Hotel Management Supervisor

    1 day ago

    United Arab Emirates beBee Careers Full time

    Job Description:The Guest Relations Supervisor plays a pivotal role in providing exceptional customer experiences within the hotel. As a leader of the guest relations team, you will be responsible for fostering a positive and professional work environment, addressing any behavioral issues promptly, and efficiently coordinating the schedules and tasks of the...

  • Floor Supervisor

    2 weeks ago

    United Arab Emirates Meliora Hospitality Full time

    About the job We are looking for a dynamic and service-oriented Floor Supervisor to join the team at a vibrant casual dining caf in Dubai If you have a passion for hospitality and thrive in a fast-paced environment, wed love to hear from you. Responsibilities: Oversee daily floor operations, ensuring seamless service and an exceptional guest experience....

  • Butler (Russian Speaker) - Guest Relations - Jumeirah Al Naseem

    2 weeks ago

    United Arab Emirates Jumeirah Group Full time

    Butler (Russian Speaker) - Guest Relations - Jumeirah Al Naseem United Arab Emirates Job Description About Jumeirah & the Hotel: Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 30 properties across the Middle East, Africa, Europe and Asia. In 1999, Jumeirah changed the face of luxury...