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Resource Planning Associate

2 weeks ago

Dubai, Dubai, United Arab Emirates Kitopi Full time

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Kitopi is a creator of magical food experiences—we discover, create, and curate homegrown brands from the region, for the region.

With a purpose to satisfy the world's appetite to create joy, Kitopi owns and operates a diverse portfolio of over 200+ brands. These brands are either created, discovered, or curated with their customers in mind.

Launched in Dubai, UAE, in January 2018, Kitopi has grown to become one of the greatest success stories in the food tech space. By July 2021, Kitopi achieved Unicorn status, becoming the fastest company in the MENA region to reach this milestone.

Kitopi's growth has been fueled by its innovative and scalable software solutions. Kitopi's kitchens are powered by its proprietary Smart Kitchen Operating System (SKOS), an in-house suite of applications that optimizes cloud kitchen operations in real-time. As part of its growth roadmap, technological innovation, data science, artificial intelligence, and robotics will take center stage as Kitopi continues to reinvent the food industry and remain the leading food company in the region.

With over 6,000 employees, Kitopi currently operates 200+ locations across the UAE, KSA, Kuwait, Bahrain, and Qatar. It also operates its Customer Experience Center in Amman, Jordan, and its Engineering Hub in Krakow, Poland.

What You'll Do?

The Resource Planning Coordinator will support the Workforce Management (WFM) team in optimizing resource utilization, improving productivity, and ensuring the achievement of service level agreement (SLA) targets. This role plays a key part in scheduling, staffing performance tracking, and resource planning activities to support efficient operations.

  • Assist in resource planning tasks to ensure effective workforce optimization.
  • Maintain constant communication with operations teams regarding headcount updates, schedule changes, and staff allocations.
  • Prepare and communicate weekly schedules with operations teams.
  • Track adherence to staffing plans and analyze their impact on performance.
  • Understand key business KPIs and staffing performance metrics such as utilization, productivity, occupancy, and FTEs.
  • Collaborate with the reporting team to ensure accurate and consistent reports and dashboards.
  • Use Excel, Power Query, and Power BI to analyze and visualize data effectively.
  • Provide ad hoc reports and data analysis as required.
  • Understand scheduling constraints related to location and brand requirements.
  • Support the team in continuous improvement initiatives through accurate data tracking and performance monitoring.
What Are We Looking For?
  • Previous experience in Workforce Management (WFM) such as scheduling, shift allocation, or resource planning is required.
  • Experience in the F&B industry is preferred.
  • Strong proficiency in Microsoft Excel with the ability to organize, analyze, and manage data.
  • Basic knowledge of Power BI and Power Query for data modeling and visualization is preferred.
  • Strong quantitative and analytical skills with high attention to detail.
  • Good working knowledge of Microsoft Office applications.
  • Effective verbal and written communication skills.
  • Ability to work independently with minimal supervision and collaboratively within a team.
  • Flexibility to work in a dynamic environment with rotational weekly days off.
  • Analytical Thinking
  • Attention to Detail
  • Problem-Solving Skills
  • Time Management
  • Adaptability and Flexibility
  • Strong Interpersonal Skills
What We Offer
  • Extensive learning opportunities with hard and soft skill training to help you improve and challenge yourself.
  • Be involved in customized workshops run by the Kitopi Academy.
  • Have the chance to work in an international, diverse, and inclusive environment.
  • Become part of one of the most caring communities out there.
  • Free and unlimited access to a nutritionist.
  • No Dress Code (T&C applies).
  • The famous team activities and social events bursting with fun.
  • Inclusive private health insurance.
  • Up to 50% discount on Kitopi brands.
  • Annual leave as per the company policy.
  • Flexible working hours to support work-life balance.
  • Wellness spaces designed for mothers inclusive for all.
  • Monthly well-being programs to nurture your mental and physical health.
  • Informative and empowering webinars to support your growth.
  • Social Thursdays and Fridays across markets to gather and connect with colleagues.
Recruitment Process and Timeline

First, you apply, and our talent attraction team will review your profile. If your profile matches our requirements, you will receive a link to schedule a meeting with a recruiter at your convenience. This meeting is an opportunity for you to share more about yourself and for us to get to know you better.

If you are shortlisted, you will meet with our hiring managers. Depending on the role and its requirements, you may need to attend 2-3 interview rounds. These rounds could include a case study, role-play, trial assignment, or live coding session, which will be communicated to you in the initial conversation.

Upon successful completion of the interview rounds, your recruiter will contact you to discuss the offer. We aim to complete this process within 2-3 weeks.

So, what does it really mean to work at Kitopi?

We are constantly striving to make Kitopi the best place to work, by empowering you to be the best version of yourself every day. Our company values act as our guiding principles to help ensure that everyone feels safe, included, and like they truly belong.

Kitopi is an equal-opportunity employer. While we currently operate in 6 countries, we are over 70 different nationalities of talented Kitopians. Whether you are a seasoned professional, a recent graduate, or someone looking to return to the workforce after a break, we encourage you to apply. We celebrate rich diverse backgrounds, lifestyles, and cultures and have a 0-tolerance policy towards racism, bigotry, and hate. Please apply if you see a position that makes your heart skip a beat and help us build a company that we are all proud to work for.

Along with offices in all the markets we operate in, we also believe in a "work from anywhere" policy - you get to choose the environment you operate in because we believe this will help you deliver work you're proud of.

Customer-obsessed and tech-enabled, at Kitopi, we are a team of passionate humans who are on a mission together to satisfy the world's appetite.

Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Customer Service
  • Industries
  • Food & Beverages
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