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Room Supervisor

2 weeks ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Rotana Hotels & Resorts Full time
Roles and responsibilities

We are currently seeking for passionate and dynamic guest focused Housekeeping professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Linen Room Supervisor you are responsible to supervise the team of Linen Room Attendants towards achieving the operational objectives while ensuring that the standards of cleanliness meet the requirements specified and your role will include key responsibilities such as-

  • Receive records and sort out clean uniform from laundry and arrange them properly on the shelves and racks
  • Issue linen to Food & Beverage outlets as per requisitions
  • Issue uniform to all employees and maintain uniform records
  • Check all uniform for any loose buttons and hems and give to the tailor for mending
  • Ensure a clean and tidy linen room at all times and report if any items have been damaged (linen as well as uniforms)
  • Ensure that linen and uniforms are properly stored and recorded
  • Report to Superiors in case any uniforms need to be discarded or replenished
  • Ensure that the proper procedure is followed when linen or uniform needs to be discarded
  • Ensure that all uniforms are ready for special events as well as for any seasonal events

Skills

Education, Qualifications & Experiences

You should ideally have a diploma or vocational training hospitality with previous minor supervisory experiences within the Housekeeping Department of a hotel. Good command of written and spoken English communication skills, along with strong interpersonal and problem solving abilities are essentials. Computer literacy and previous experiences with Opera are an advantage.

Knowledge & Competencies

The ideal candidate will be a friendly, caring individual with good cross cultures sensitivity and a concern for quality and an eye for details. You will work well under pressure in a fast paced environment and enjoy working with a multi-cultural team and guests alike, while possessing following additional competencies-

Understanding Hotel Operations

Effective Communication

Planning for Business

Supervising People

Understanding Differences

Desired candidate profile

  • Overseeing Housekeeping Operations :

    • Supervise daily cleaning operations in guest rooms and public areas, ensuring that all rooms meet the company's cleanliness and quality standards.
    • Ensure rooms are cleaned and restocked according to schedule, especially in preparation for new guests.
    • Inspect guest rooms to ensure they meet the required cleanliness standards, checking for issues like unclean surfaces, missing items, or damage.

  • Team Management and Leadership :

    • Manage and lead a team of housekeepers and cleaning staff, assigning tasks and ensuring that all team members follow procedures.
    • Provide training to housekeeping staff on cleaning standards, safety practices, and customer service expectations.
    • Conduct performance appraisals and provide feedback, addressing any concerns about staff performance.
    • Ensure staff have the necessary equipment, supplies, and information to perform their tasks effectively.

  • Guest Room Preparation :

    • Ensure that rooms are cleaned, sanitized, and prepared for new guests, including making beds, changing linens, vacuuming, dusting, and replenishing toiletries.
    • Respond promptly to special requests from guests, such as extra towels, pillows, or housekeeping services, and ensure they are provided with excellent service.
    • Oversee the cleaning and maintenance of any special accommodations, such as suites or rooms with unique features.

  • Inventory and Supply Management :

    • Monitor the inventory of cleaning supplies and guest room amenities, ensuring that items are always stocked and readily available.
    • Place orders for cleaning materials, linen, and guest room supplies when needed, working within the allocated budget.
    • Ensure that housekeeping carts and closets are organized and stocked with the necessary cleaning supplies and linens.

  • Coordination with Other Departments :

    • Work closely with the front desk and maintenance departments to coordinate room readiness, maintenance issues, and guest requests.
    • Notify the front desk when rooms are ready for guest check-in or if there are any issues with room cleanliness or maintenance that need to be addressed.
    • Collaborate with the maintenance team to report any repair or maintenance needs within guest rooms, such as plumbing, lighting, or furniture issues.

  • Handling Guest Complaints and Requests :

    • Address any guest concerns or complaints related to room cleanliness or housekeeping services in a timely and professional manner.
    • Ensure that guests are satisfied with their room cleanliness and resolve any issues promptly.
    • Maintain a positive and approachable attitude when interacting with guests, ensuring high levels of customer service.

  • Health and Safety Compliance :

    • Ensure that all housekeeping practices comply with health, safety, and sanitation regulations.
    • Maintain a safe and clean working environment for housekeeping staff, ensuring that cleaning products and equipment are stored and used safely.
    • Conduct regular checks to ensure all health and safety guidelines, such as fire safety, are being followed in guest rooms and public spaces.