Manager In Training
6 days ago
- Empower and Inspire: Develop, train, and coach teams to ensure consistent quality and service levels, instilling a culture of care and excellence
- Create Tailored Programs: Design programs to improve performance, quality, complaint handling, and retention using advanced training techniques
- Leading: Implement a comprehensive leadership and management training program to develop skills across all contact center sites
- Innovate and Educate: Build and enhance training courses and tools for leadership and management skills, addressing needs and gaps
- Enhance Digital Experiences: Develop training materials for digital and e-service teams to create excellent online interactions and customer experiences
- Teach and Mentor: Provide training and coaching methods to team managers and coaches, offering offline training, in-person workshops, and e-learning materials
- Continuously Improve: Evaluate training program effectiveness, adjust based on feedback, and develop initiatives to increase employee engagement and development
- Assure Quality: Create a quality assurance process and scorecard to identify gaps and improve processes and agent efficiency
What Are We Looking For?
- Over 5 years of experience in contact center training
- Expertise in delivering training programs for customer service, retention, digital service, and back-office teams
- Skilled in setting up quality measures and processes
- Bachelor's degree in business administration or a related field
- Accredited degrees from international training academies
- Experience in onsite and digital training delivery
- Excellent presentation and leadership skills
- Proficiency in Arabic is a plus
Benefits
- Extensive learning opportunities with hard and soft skill training to help you improve and challenge yourself
- Be involved in customized workshops run by the Kitopi Academy
- Have the chance to work in an international, diverse, and inclusive environment
- Get the flexibility to work from anywhere, including international locations
- Become part of one of the most caring communities out there
- Free and unlimited access to a nutritionist
- No Dress Code (T&C applies)
- The famous team activities and social events bursting with fun.Inclusive private health insurance
- Up to 50% discount on Kitopi brands
- Annual leave as per the company policy
- Flexible working hours to support work-life balance
Additionally, we offer:
- Wellness spaces designed for mothers inclusive for all
- Monthly well-being programs to nurture your mental and physical health
- Informative and empowering webinars to support your growth
- Social Thursdays and Fridays across markets to gather and connect with colleagues
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