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Reporting to the Citizen Services & Defense Operations Director, the General Manager will be accountable for the stakeholder relationships across wide and varied client representatives. The overall delivery and performance of a multiservice Integrated Facilities Management (IFM) Contract will be one of the main responsibilities. The services include but are not limited to Estates Management (including all maintenance, specialist systems maintenance, projects & capital works and life cycle programs), Support Services (including Helpdesk, Customer & Guest liaison, Catering & Hospitality, Sports & Recreation, Transport, Mail, Portering and Office Services), Soft Services (including Cleaning, Specialist cleaning, Waste Management, Pest Control and Landscaping Services). The General Manager will also drive and deliver the transformation program of this second-generation IFM service delivery contract. Ensure the implementation of a new integrated asset management technology platform is delivered on-time and fully functioning as per contract commitment. Manage the Serco Subject Matter Experts (SME's) delivery team and their appointed specialist providers. Focus on 'Operational Excellence' initiatives and adopt and implement LEAN strategies and processes in support to the client's aspirations and requirements.

We are looking for an individual with knowledge of both international and local (UAE) statutory and legislated requirements in governing large properties. Knowledge of international best practice in Facilities Management. Someone who has demonstrable experience in delivering customer / client excellence in a high-profile and executive facility. A respected leader capable of developing close working relationships with the client to ensure the mutual success for all stakeholders and longevity of the contract. Has strong commitment to the processes of continuous improvement and exceptional customer service. Demonstrated high level of interpersonal skills and proven ability to effectively communicate (in both oral and in written form) with all levels of management, employees, customers, contractors, and other stakeholders.

Minimum Requirements:

  • 5 years minimum experience managing within a Facilities Management (FM) environment.
  • 5 years minimum experience in managing multi-disciplined People Managers including support functions finance, procurement.
  • Have led a diverse, multi-cultured, multi-disciplined workforce to achieve the work output and quality of services.
  • In depth knowledge of asset management and delivery of IS standards.
  • Extensive knowledge of CAFM systems, FSI Concept Evolution and IBM Maximo / Tririga.
  • Proven ability to deliver digital asset management strategies.
  • Proven financial management expertise, especially the ability to control and meet budget objectives.
  • Degree holder in Facilities Management or similar qualification.