Customer Service Representative
5 days ago
1. Manage warranty claims: Oversee all local regional & international claim processing from submission to resolution ensuring timely responses. 2. Maintain a system to track all claims and replacements for all Leclerc Things for Kiddz claims together with the help of internal CRM FreshDesk 3. Handle customer inquiries: Respond to customer queries (End consumer or retail queries coming from each key account) swiftly providing solutions to resolve issues. Maintain a customer feedback log for service improvement. 4. Coordinate & Implement all Repair process: Liaise with repair centers for efficient maintenance services. Ensure all repairs meet quality standards. 5. Maintain service records: Record service activities and resolutions systematically Provide regular service performance reports. 6. Assist with troubleshooting: Guide customers with product troubleshooting quickreference troubleshooting documents. 7. Provide retail training: Conduct indepth product knowledge sessions for retail staff across all retailers primarily in UAE for Leclerc & other TFK brands. Offer ongoing training updates for new products and services. 8. Monitor store visits: Perform regular store audits to ensure proper product displays discuss brand/product level actionable improvement steps. 9. Address retail issues: Act promptly on retail concerns providing resolutions within set timeframes. Escalate unresolved issues to senior management. 10. Analyze retailer feedback: Collect feedback through surveys and store visits. Use insights to suggest service or product improvements. 11. Manage account communications: Handle all servicerelated correspondence with retail accounts. Maintain an organized record of communications and agreements. 12. Build retail relationships: Establish and nurture longterm relationships with retail quarterly checkins to align service goals. 13. Develop and implement clear standardized Retail Tags to showcase key product features across major retailers. Include essential information such as warranty period IATA certificationand cabinapproval status for Gear Category to support & push informed purchasing decisions. 14. For Leclerc as brand this will be incredibly important in future going forward for product improvement & development. 15. Provide service updates: Share timely updates on new services warranty policies and product enhancements. Maintain a retailer update schedule. 16. Follow the key accountlevel route to visit stores A and B regularly ensuring key stock levels are maintained. Gather retail feedback during visits and promptly communicate insights to management to support timely monthly replenishments and inventory planning. Key Skills Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking Employment Type : Full Time Experience: years Vacancy: 1 Monthly Salary Salary: 7000 - 7000
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Customer Service Representative
5 days ago
Business Bay, United Arab Emirates Ontime Group Full timeDescription Ontime Group is looking for a dedicated and enthusiastic Customer Service Representative to join our this role you will be responsible for providing excellent customer support addressing inquiries and ensuring that our clients have a positive experience with our products and services. Responsibilities: Respond promptly and effectively to customer...
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Customer Service Representative
5 days ago
Business Bay, United Arab Emirates Al Musafir Full timeWe are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders modifications and escalate complaints across a number of communication channels. Salary will be 3400 Visa Accommodation transport other benefits as per UAE law. Interested candidates can apply now WhatsApp your cv or call for...
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Customer Service Representative
2 weeks ago
Business Bay, United Arab Emirates ADIB Group Full timeDescription Role : Customer Service Representative Location : BR- Nad al hamarRole Purpose: To welcome and greet incoming customers and guide the customers to the service points so as to deliver quality service while projecting ADIBs professional image in all interpersonal dealingsKey Accountabilities of the role These are the main responsibilities of this...
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Customer Service Representative
1 week ago
Business Bay, United Arab Emirates Exinity Full timeJob Summary: Reporting to the Team Lead /Senior Customer Service. We are seeking a proactive and customer-focused Chinese-speaking Customer Service Representative to join our team . The ideal candidate will be responsible for delivering exceptional support to our Chinese English & other native speaking clients (using google translate) resolving...
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Customer Service Representative Indoor sales
5 days ago
Business Bay, United Arab Emirates Fernandes & Associates Full timeCAREER OPPORTUNITY A REPUTED JEWELLERY OUTLET CHAIN IN DUBAI INTERVIEWS MANGALORE & GOA Position Customer Service Representative (Indoor Sales Staff) Must have minimum 2 years experience in retail sector and should be currently working in retail sector selling physical products. Must be fluent in English or Hindi. Facalities & Benefits Provided: Accommodatio...
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Customer Service
5 days ago
Business Bay, United Arab Emirates shaikhel arab group Full timeWe are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders and modifications and escalate complaints across a number of communication channels.Asian Nationality may Apply (Male and Female)Good Salary Accommodation Visa Transportation and other benefits as per UAE law.Send CV Key Skills...
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Customer Service Manager
7 days ago
Business Bay, United Arab Emirates Rightangled Full timeAbout Médetone Médetone is a dynamic and fast-growing online pharmacy that prioritises customer care and innovation in healthcare delivery. We are committed to providing customers a seamless, safe, and efficient service. We offer prescription medications, over-the-counter products, and personalised healthcare services. As we continue to grow, we are...
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Customer Service Manager
2 weeks ago
Business Bay, United Arab Emirates Rightangled Full timeAbout Médetone Médetone is a dynamic and fast-growing online pharmacy that prioritises customer care and innovation in healthcare delivery. We are committed to providing customers a seamless, safe, and efficient service. We offer prescription medications, over-the-counter products, and personalised healthcare services. As we continue to grow, we are...
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Customer Service Manager
19 hours ago
Business Bay, United Arab Emirates Rightangled Full timeAbout MédetoneMédetone is a dynamic and fast-growing online pharmacy that prioritises customer care and innovation in healthcare delivery. We are committed to providing customers a seamless, safe, and efficient service. We offer prescription medications, over-the-counter products, and personalised healthcare services. As we continue to grow, we are looking...
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Customer Success Representative
1 week ago
Business Bay, United Arab Emirates Johnson & Johnson Full timeAt Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of...
