Project Manager
3 days ago
JOB SUMMARY CNS is seeking a results-driven and experienced Senior Project Manager to lead the delivery of a large-scale Digital Experience Managed Services engagement with a major UAE government entity. The initiative involves improving accessibility usability and satisfaction across over 30 systems and 160 services aligning with government digital transformation goals service excellence KPIs and accessibility standards (WCAG 2.1 AA). As the project lead you will manage a multidisciplinary team of UX/UI consultants analysts developers and customer success specialists. You will ensure delivery excellence stakeholder satisfaction and SLA compliance across the entire program lifecycle. DUTIES & RESPONSIBILITIES Project Leadership & Delivery Lead the full lifecycle of the digital managed services engagement from planning to execution. Oversee the implementation of user-centric improvements across web portals mobile apps and omnichannel digital touchpoints. Drive compliance with project timelines resource plans and financial targets. Team & Stakeholder Management Directly manage cross-functional teams to ensure coordination across UX accessibility analysis and reporting functions. Serve as the central point of contact between CNS and government stakeholders. Facilitate team stand-ups status reviews steering committee sessions and progress walkthroughs. UX Accessibility & Quality Oversight Ensure 100% compliance with WCAG 2.1 AA across all digital services and platforms. Oversee the delivery of: Accessibility audits & remediation reports Usability reviews & content evaluations UX/UI standards & unified design strategies Mystery shopper analysis & customer voice feedback reports KPI dashboards and award readiness documentation Ensure deliverables align with government-mandated service excellence frameworks. SLA & KPI Management Define monitor and report on project SLAs and key performance indicators. Lead KPI improvement initiatives and data-driven optimization based on inputs from the Happiness Meter CRM and feedback channels. Risk Compliance & Documentation Identify project risks early define mitigation plans and drive proactive issue resolution. Maintain all project documentation version control and compliance with change control procedures. Ensure adherence to: Government cybersecurity standards (e.g. DESC ISO 27001) NDA and third-party access protocols Audit readiness and internal review requirements Qualifications : Education Bachelors degree in computer science IT Engineering or Business Management PMP Certification Agile or Scrum Certification Experience Minimum 8 years of professional project management experience. 5 years in government digital transformation service design or UX-related project leadership Proven experience managing vendor-client delivery models within the UAE or GCC region Additional Information : Compliance with policies and procedures based on the ISO standards adopted by CNS. Remote Work : No Employment Type : Full-time Key Skills Project Management Methodology,Digital Marketing,Content Management Systems,Trello,Basecamp,Smartsheet,Drupal,Jira,Project Management,Project Management Software,Microsoft Project,Wordpress Experience: years Vacancy: 1
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Project Manager
5 days ago
Business Bay, United Arab Emirates Ghobash Group Full timeThe Project Manager is responsible for overseeing the execution and delivery of projects within defined scope timeline and budget. This role involves managing day-to-day project activities coordinating between teams stakeholders and clients and ensuring that all project deliverables meet the expected standards of quality. The Project Manager will work...
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Project Manager
7 days ago
Business Bay, United Arab Emirates Virtusa Full timeOversee and track multiple work tracks of the project implementations. Ensuring consistency with O&T closely with the relevant parties (ORM Risk department IT units business units implementation and testing partners )to ensure that projects requirements and scope are well defined and managed during the course of the with the business units regional offices...
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Project Manager
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Business Bay, United Arab Emirates dentsu Full timeThe purpose of this role is to drive and oversee the delivery of the assigned projects to ensure that the objectives are clearly defined and achieved within the agreed time cost and quality constraints. Job Description: Key responsibilities: Project Leadership. Creates and leads the project team to deliver the agreed outputs/outcomes within scope time cost...
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Project Manager
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