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Continuous Improvement Manager
2 weeks ago
- Benchmark and implement best practices and establish sustainable mechanisms to audit and drive adoption of these processes/systems
- Use the PDCA methodology to drive small scale improvements in processes
- Use the Kaizen methodology to drive large scale process improvements or reduction in costs.
- Own the roll out of new processes to improve Customer experience.
- Sustain roll out of Continuous Improvement (CI) essentials and Kaizen essentials training to managers.
- Own and Lead new initiatives and partnerships for Last Mile.
- Regular deep dives of concessions, contacts and other quality metrics to enhance delivery & doorstep experience.
Basic Qualifications
- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelor's degree
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements
- 3+ years of data analysis experience
Preferred Qualifications
- Master's degree
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
1. Process Improvement Methodologies
- Proficiency in Lean , Six Sigma , Kaizen , and other process improvement frameworks to identify inefficiencies and implement corrective actions.
- Knowledge of process mapping and process reengineering techniques to redesign workflows for better efficiency and effectiveness.
2. Project Management
- Strong project management skills, including defining project goals, timelines, resources, and tracking performance metrics.
- Ability to lead cross-functional teams and manage complex projects through to successful completion.
3. Data Analysis and Reporting
- Ability to collect, analyze, and interpret data to assess current processes, identify bottlenecks, and measure the effectiveness of improvement initiatives.
- Experience using data analytics tools (e.g., Excel, Tableau, Power BI) to visualize and report on performance metrics and improvement progress.
4. Problem-Solving and Critical Thinking
- Strong analytical and problem-solving skills to identify the root causes of inefficiencies and create actionable solutions.
- Ability to think critically and creatively to address challenges in business processes or workflows.
5. Change Management
- Expertise in leading and managing organizational change, ensuring that improvements are successfully implemented and adopted by employees.
- Ability to train and guide staff through changes, fostering a culture of continuous improvement and driving employee engagement.
6. Communication and Stakeholder Management
- Strong verbal and written communication skills to interact effectively with stakeholders, from senior leadership to front-line employees.
- Ability to present findings, improvements, and results in a clear and compelling manner to a variety of audiences.
7. Leadership and Team Development
- Ability to lead teams, provide guidance, and motivate employees to embrace continuous improvement initiatives.
- Skilled at developing and mentoring team members, fostering a collaborative and problem-solving culture.
8. Customer-Focused Mindset
- A strong understanding of how process improvements can lead to better customer satisfaction, reduced lead times, and increased product quality.
- Ability to ensure that improvement initiatives align with customer needs and company objectives.
9. Industry Knowledge
- Deep understanding of the industry in which the company operates and how best practices in continuous improvement can be applied to enhance operations.
- Knowledge of relevant compliance, quality standards, and regulations that impact the business.
10. Time Management and Prioritization
- Strong organizational skills to manage multiple improvement projects simultaneously and prioritize tasks effectively based on their impact on the organization.
