Customer Service Manager
6 days ago
About Us The ENTERTAINER is a leading digital company dedicated to adding value for consumers by bringing them the best incentive offers globally. We are a 100 digital datadriven tech company providing firstrate offers across renowned dining leisure entertainment and hotel brands worldwide. The ENTERTAINER has grown with the aim of creating unbeatable value and loyalty everywhere we operate. We believe that experience is everything and thats why we are passionate about creating unforgettable experiences for our customers partners and employees. As a Customer Service Manager you will As a Customer Service Manager you will play a pivotal role in shaping and overseeing our customer service operations. Your primary responsibility will be to lead a team committed to delivering exceptional service ensuring customer satisfaction and contributing significantly to the overall success of our organisation. Leadership & Team Management: Train and maintain a highperforming customer service team. Set clear performance expectations and monitor individual and team performance. Provide ongoing training and development to enhance team skills and knowledge. Foster a positive and supportive work environment that motivates and empowers team members and embodies the core values of the ENTERTAINER. Customer Experience: Develop and implement strategies to improve customer satisfaction and loyalty. Analyse customer feedback and trends to identify areas for improvement. Resolve complex customer issues and complaints promptly and effectively. Monitor key performance indicators to measure customer service performance. Operational Excellence: Oversee daily operations including call centre management live chat email support and social media engagement. Streamline and optimise customer service processes to enhance efficiency and responsiveness. Implement innovative tools and technologies to improve the overall customer support experience. Ensure adherence to service level agreements (SLAs) and quality standards. Collaborate with other departments to ensure seamless customer experiences. ProblemSolving: Identify and troubleshoot customer issues and system malfunctions. Develop and implement solutions to prevent recurring problems. Analyse data to identify root causes of issues and implement corrective actions. Customer Advocacy: Serve as the voice of the customer within the organisation collaborating with other departments to enhance the overall customer experience. What were looking for Proven experience in customer service management preferably in a fastpaced environment. Strong leadership and interpersonal skills. Excellent written and spoken English is essential. Arabic is a bonus. Excellent communication and problemsolving abilities. Proficient in CRM software and customer service tools. Ability to handle highpressure situations and maintain a positive attitude. Strong analytical and decisionmaking skills. A passion for delivering exceptional customer experiences. What We Offer Competitive salary and benefits package. Opportunity to work with a dynamic and innovative company. Chance to contribute to the growth and success of a wellknown UAE brand. Required Experience: Manager Key Skills Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking Employment Type : Full-Time Experience: years Vacancy: 1
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Customer Service Manager
6 days ago
Business Bay, United Arab Emirates TRW Full timeReq ID 76069Dubai United Arab EmiratesZF Services Middle East Limited Liability Company Customer Service Manager We are seeking a proactive and experienced Customer Service Manager to manage our team and deliver exceptional service. What you could expect as a Customer Service Manager: Lead commercial and technical support to ensure high customer satisfaction...
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Customer Service Manager
1 week ago
Business Bay, United Arab Emirates Rightangled Full timeAbout Médetone Médetone is a dynamic and fast-growing online pharmacy that prioritises customer care and innovation in healthcare delivery. We are committed to providing customers a seamless, safe, and efficient service. We offer prescription medications, over-the-counter products, and personalised healthcare services. As we continue to grow, we are...
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Customer Service Manager
2 weeks ago
Business Bay, United Arab Emirates Rightangled Full timeAbout Médetone Médetone is a dynamic and fast-growing online pharmacy that prioritises customer care and innovation in healthcare delivery. We are committed to providing customers a seamless, safe, and efficient service. We offer prescription medications, over-the-counter products, and personalised healthcare services. As we continue to grow, we are...
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Customer Service Manager
1 day ago
Business Bay, United Arab Emirates Rightangled Full timeAbout MédetoneMédetone is a dynamic and fast-growing online pharmacy that prioritises customer care and innovation in healthcare delivery. We are committed to providing customers a seamless, safe, and efficient service. We offer prescription medications, over-the-counter products, and personalised healthcare services. As we continue to grow, we are looking...
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Customer Service
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Business Bay, United Arab Emirates shaikhel arab group Full timeWe are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders and modifications and escalate complaints across a number of communication channels.Asian Nationality may Apply (Male and Female)Good Salary Accommodation Visa Transportation and other benefits as per UAE law.Send CV Key Skills...
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Customer Service Representative
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Business Bay, United Arab Emirates ADIB Group Full timeDescription Role : Customer Service Representative Location : BR- Nad al hamarRole Purpose: To welcome and greet incoming customers and guide the customers to the service points so as to deliver quality service while projecting ADIBs professional image in all interpersonal dealingsKey Accountabilities of the role These are the main responsibilities of this...
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Customer Service Representative
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Business Bay, United Arab Emirates Ontime Group Full timeDescription Ontime Group is looking for a dedicated and enthusiastic Customer Service Representative to join our this role you will be responsible for providing excellent customer support addressing inquiries and ensuring that our clients have a positive experience with our products and services. Responsibilities: Respond promptly and effectively to customer...
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Business Bay, United Arab Emirates Malaak Homecare Full timeMalaak specializes in childcare and sleep services supporting families on their prenatal and postnatal journey. We are looking for a highly motivated and detailoriented individual to join our team as a Customer Management and Client Servicing Specialist. Key Responsibilities: Client communication : Maintain regular communication with clients via phone email...
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Customer Service Assistant
1 day ago
Business Bay, United Arab Emirates Rightangled Full timeAbout MédetoneMédetone is a dynamic and fast-growing online pharmacy that prioritises customer care and innovation in healthcare delivery. We are committed to providing customers a seamless, safe, and efficient service. We offer prescription medications, over-the-counter products, and personalised healthcare services.Role OverviewWe are looking for a...
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Customer Service Assistant
1 day ago
Business Bay, United Arab Emirates Rightangled Full timeAbout MédetoneMédetone is a dynamic and fast-growing online pharmacy that prioritises customer care and innovation in healthcare delivery. We are committed to providing customers a seamless, safe, and efficient service. We offer prescription medications, over-the-counter products, and personalised healthcare services.Role OverviewWe are looking for a...
