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MPM-Property Manager-(Outsource)
1 week ago
ADIB - Abu Dhabi Islamic Bank Abu Dhabi, United Arab Emirates
Job Description
Role : Property Manager
Location: Abu Dhabi
Role Purpose:
- Responsible for managing the day-to-day operations of any managed portfolio.
- To establish and manage all processes and functions relating to Property Management Operations, supporting the key business of the company.
- To evaluate and implement improvements to the internal processes to achieve satisfaction of customers and to improve efficiency and control.
- To support and guide the team of Property Operations to ensure team functions are performed in compliance with the standard operating procedures and to the expectation of MPM business channels.
- Maintain and update the system with current and actual data.
- Maintaining the Tenant and property information in the Oracle databases up to date.
Key Accountabilities of the role:
- Responsible for managing assigned portfolio of all property management processes and procedures.
- Support the automation initiatives within the company and implement improvements to the workflows to gain further efficiency and controls.
- Work and follow approved SOPs, ensuring compliance with established KPIs.
- Manage Property Operations tasks of the routine assignments i.e., Issuance Renewal leases; follow up with renewals, Termination of Leases, attending to customers' requests, providing info to the customers, etc.
- Monitor and manage Government leases renewals and payments.
- Attend to and solve issues relating to customers referred by Customer Service Officers in order to provide satisfactory service to customers on an ongoing basis.
- Communicate with Management and provide recommendations to improve processes and get effective tools, which will improve customer service/satisfaction.
- Ensure timely reporting of management information.
- Ensure regular daily transactions of customer service counters are completed and required supporting documents/approvals are obtained.
- Support the Property Relationship Manager in managing the functions of the division and assist in special tasks as required by management.
- Carry out portfolio site inspections according to the annual planner and submit the required report and save it in the agreed folder, adhering to SOP.
- Send upcoming properties to the leasing team as soon as receiving non-renewal notices.
- Tenant retention - convince tenants to renew the same unit with the new target rent.
- Meet the tenants as requested/required and solve their issues professionally.
- Maintain department files and records electronically.
- Escalate serious issues, potential risks, or cases that can't be solved based on SOPs to the line manager and senior management within 10 working days.
- The employee must cover MPM from any financial losses or damage to the company reputation.
- The employee must do regular presentations about their portfolio to the line manager, senior management, and as requested.
- Close any issues, cases, task forces, and audit points within target dates.
- Maintain an archiving system, ensuring accurate and timely storage and file management.
- Respond to inquiries and requests pertaining to the managed property.
- Complete and submit reports, forms, and other paperwork as required.
- Ensure compliance with applicable laws, rules, and regulations.
- Perform other related duties as assigned.
- Achieve the goals/KPIs of the performance.
Specialist Skills / Technical Knowledge Required for this role:
- Diploma certificate in business, technical or information technology discipline.
- Extensive knowledge of property management, experience in Property Management applications, ability to handle special tasks.
- Real Estate Industry background and experience essential.
Previous experience required (if any):
- Over 2 years work experience in property management functions - For Consultant.
- Over 5 years work experience in property management functions - For Manager.
