Head of Customer Service
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Head of Customer Service/Support
About the job:
Pay CC is a cutting-edge payment solution provider specifically tailored for high-risk
industries. We are looking for a Head of Support to join our rapidly growing team in Dubai.
Responsibilities:
Payment Traffic Optimization: Analyse and enhance payment routing strategies to
maximize success rates and minimize transaction costs.
Third-Party Integration: Oversee the integration of new payment solutions ensuring
seamless connectivity with banks and payment providers.
Team Leadership: Manage and mentor a team of payment support agents fostering
a culture of continuous improvement and excellence.
Technical Collaboration: Work closely with the tech department to address technical
challenges perform product testing and manage the payment technical backlog.
Stakeholder Communication: Serve as the primary liaison between internal teams
and external payment providers handling escalations and ensuring clear
communication.
Documentation & Compliance: Maintain comprehensive documentation of payment
processes and ensure compliance with legal and operational standards.
Qualifications & Skills
Experience: Min 10 years in a similar role within the payments industry.
Analytical Skills: Strong ability to analyse data identify trends and implement
optimization strategies.
Technical Proficiency: Familiarity with payment platforms such as Devcode
(PaymentIQ) and Praxis including routing and fallback mechanisms.
API Knowledge: Experience with APIs and system integrations is beneficial.
Communication: Excellent interpersonal and communication skills capable of
managing cross-functional relationships.
Problem-Solving: Proactive in identifying issues and implementing effective solution
Technical Proficiency: Familiarity with payment platforms such as Devcode
(PaymentIQ) and Praxis including routing and fallback mechanisms.
Apply now
Key Skills
Marketing & Promotions,Attorney At Law,Jni,Airlines,Art
Employment Type : Full Time
Experience: years
Vacancy: 1
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