General Manager

Job Title: General Manager Fulfillment Operations Department: Executive Leadership Reporting To: Chief Executive Officer Location: UAE Headquarters Experience Level: 18 20 Years Oversees: Fulfillment Operations Production Procurement Technology Business Development About the Role The General Manager Fulfillment Operations is a senior leadership role responsible for driving operational excellence strategic growth and continuous improvement across all fulfillment and production operations. This individual will oversee the end-to-end value chain-from procurement through production to last-mile fulfillment-ensuring customer satisfaction cost efficiency and scalable execution across the organizations fulfillment network. Key Responsibilities Strategic & Operational Leadership Collaborate with executive leadership to define and execute strategic goals focused on fulfillment production and customer delivery performance. Translate business objectives into clear operational plans for fulfillment centres and production units. Monitor industry trends market changes and logistics innovations to ensure the organization stays ahead of the curve. Fulfillment Centre & Production Oversight Lead the daily operations of fulfillment and production facilities ensuring timely accurate and cost-effective delivery of products. Implement lean practices automation tools and process optimization strategies to improve throughput and reduce operational waste. Manage workforce planning equipment reliability and production scheduling to meet demand forecasts. Supply Chain & Procurement Management Oversee procurement and vendor management strategies to ensure continuity of supply and alignment with quality standards. Drive cost-effective sourcing initiatives inventory control and real-time material tracking across the supply chain. Foster strong relationships with suppliers and logistics partners to reduce lead times and enhance supply chain responsiveness. Technology & Innovation Guide the integration of digital tools and ERP systems across operations for improved visibility control and decision-making. Support automation in fulfillment and production processes to drive efficiency and scalability. Encourage a culture of continuous improvement and innovation across teams. Financial Oversight Own the operational budget for fulfillment and production functions ensuring cost control and efficiency. Monitor and report on key operational and financial metrics to the executive team. Ensure all compliance and governance protocols are met within the operational scope. Team Leadership & Culture Development Build and lead a high-performing operations team with clear accountability and performance standards. Promote a culture of safety quality collaboration and continuous learning across fulfillment centres. Mentor functional leaders and support professional development to build internal capabilities. Required Competencies Functional End-to-end fulfillment and production operations management Supply chain planning and inventory optimization Procurement and vendor management Lean manufacturing 5S and operational efficiency tools ERP/warehouse management systems (e.g. Odoo or equivalent) Budget management and cost control Leadership Strategic execution and operational alignment Decision-making under pressure and adaptive leadership Strong people management and cross-functional collaboration Change management and continuous improvement mindset Preferred Qualifications Masters Degree in Supply Chain Business Administration Industrial Engineering or related fields 18 20 years of leadership experience in operations fulfillment logistics or manufacturing environments Experience in high-volume multi-site fulfillment or production operations Familiarity with regional logistics networks and compliance standards Certifications in Lean Six Sigma PMP or related operational disciplines are a plus Summary This role is central to driving operational excellence and scaling the fulfillment capabilities of the organization. The ideal candidate will be a decisive systems-driven leader with hands-on experience in high-performance operations environments. Key Skills Restaurant Experience,Hospitality Experience,Interviewing,Management Experience,Profit & Loss,Employment & Labor Law,Sanitation,Leadership Experience,P&L Management,Restaurant Management,Retail Management,Recruiting Employment Type : Full-time Experience: years Vacancy: 1