Logistics Operations Manager

The Logistics Operations Manager is responsible for planning executing monitoring controlling and closing any assigned projects. They have an entrepreneurial mindset which allows them to think about a project beyond the basic skills needed to manage it (i.e. technical knowhow and knowledge of the tasks being assigned to keep the project moving forward). Monitors programs/projects from initiation through delivery and interfacing with internal customers or department personnel. Organizes project activities and interdepartmental meetings; ensures communication facilitates completion of the program/project on schedule. May assign and monitor work of technical personnel providing support and interpretation of instructions/objectives.  Key Responsibilities: Enhance customer relationships by identifying areas for improvement in the overall customer experience Identify customer pain points perform gap analysis and recommend value add operational improvements and cost savings projects Serve as the first point of contact to support customer queries/problems for daily operations Gather requirements deliverables and timeframes from stakeholders Activity and resource planning (i.e. define project scope/objective and identify available resources) Create a clear and concise approach to execute the project and monitor its progress Organize and motivate the project team Set realistic deadlines and communicate them to the team consistently Analyze and manage project risk throughout the duration of the project  Communicate key milestones to the project to all key stakeholders Lead project calls discussing progress challenges and ultimately facilitate decisionmaking Collaborate with other project managers/acting project managers to build consistency in all processes  Conduct postimplementation reviews (i.e. evaluate performance against defined project goals) and report back to Director Program Management Ensure all projects follow the proper project management life cycle and include proper documentation (e.g. project charters project documentation for public consumption technical documentation enduser documentation document storage and controls) Manage multiple large scale projects at once Stay up to date with the latest trends and advancements in project management including emerging tools techniques and best practices and proactively apply new knowledge to improve processes Qualifications : Bachelors degree with a specialization in Supply Chain related field or equivalent experience 5 years logistics supply chain large scale warehouse operations and projects or related experience  3 years experience in operations management or project management 3 years experience in owning stakeholder management and facilitation Strong knowledge of large scale warehouse operations Industry certifications such as Kaizen Lean Six Sigma Supply Chain PMP  is preferred Excellent customer service skills including negotiation proven ability to listen comprehend effectively communicate clearly and concisely to obtain positive results  Risk sensitive recognizes when problems arise or are likely to arise  Critical thinking using logic data & qualitative reasoning Strong facilitation skills Ability to perform independently and achieve success in unstructured and rapidly evolving environments Ability to develop evaluate recommend and present best options Ability to understand financials and develop budgets Travel less than 10 Additional Information : Expeditors offers competitive benefits to all fulltime employees including: Paid vacation Holidays  Flexible Days  Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid) 401(k) Retirement Savings Plan with employer match Employee Stock Purchase Plan (ESPP) Medical Prescription Drug Dental & Vision Coverage Paid Parental Leave (additional eligibility criteria) Employee Assistance Program (EAP) Training and Personnel Development Program Educational Assistance and Reimbursement Position is full time 40 hours per week) Monday through Friday  All your information will be kept confidential according to EEO guidelines. Remote Work : No Employment Type : Fulltime Key Skills Shipping & Receiving,Forklift,Warehouse Management,Agriculture,SyteLine,Warehouse Experience,Warehouse Distribution Experience,High-end Sales,OSHA,Warehouse Management System,Supervising Experience,Logistics Experience: years Vacancy: 1