Escrow & Accounts Services Manager | Abu Dhabi, UAE
2 days ago
ADIB - Abu Dhabi Islamic Bank, Abu Dhabi, United Arab Emirates
Job Description
Role: Escrow & Accounts Services Manager
Location: Abu Dhabi
Role Purpose:
The role of Manager Escrow & Accounts Services is to ensure centralized services for Escrow projects, Customer On-boarding, and account maintenance provided to the highest level of quality and performance. To work with internal stakeholders & Services Head to develop and maintain Escrow services.
Key Accountabilities of the Role:
Responsibilities:
- Handle and personalize service to escrow-related customers and authorities.
- Assist Head of Escrow Services with Escrow clients.
- Visit customers and relevant authorities for new regulatory updates, maintain business relationships, and submit call reports.
- Oversee all matters related to daily processes and transactions in coordination with the escrow operations unit and liaise with other departments as required.
- Manage all escrow client complaints within the agreed time frame.
- Support in RCSA's/Product Programs and other related documentation.
- Maintain the interface with authorities and clients, acting as a coordinator and escalation point for involved parties.
- Coordinate and educate customers on escrow-related payments and relay information to the concerned department.
- Familiarize with institutional policies/procedures.
- Keep track of all incoming and outgoing transactions of escrow and create monthly MIS and audit-related reports.
- Assist in coordination and support of audits/examinations.
- Review account opening documentation and account maintenance requests received from RM & Customer, ensuring compliance with ADIB's Policy and Procedures.
- Prompt & Efficient Coordination with Legal, Compliance, Sharia, and Operations in account opening & maintenance.
- Issue Special Cheques ordered with TAT and in accordance with ADIB's Policy and Procedure.
- Establish and maintain the ADIB-wide Corporate online channel (e-ADIB) customer activation process.
- Maintain inventory & control of Vasco Card for e-ADIB WBG Customers.
- Identify process/system issues and work with the support team to improve.
- Handle Public Sector customers UAE-wide to cater to day-to-day customer needs.
- Maintain accuracy and efficiency.
- Educate customers on account opening & maintenance.
- Take corrective actions wherever required to fix gaps in day-to-day processing, while always maintaining confidentiality.
- Complete required training to understand all processing systems and procedures.
Essential Education Level Required:
- Bachelor's degree or equivalent in a relevant subject (business, finance, or marketing). In addition, Professional/Technical qualifications/Diplomas in related subjects.
- Cultural sensitivity and adaptability.
- Interpersonal and relationship skills - must have the ability to develop and sustain executive-level relationships as well as internal organization relationships across various roles and levels.
- Written and superior oral communication skills (applied in both in-person and phone interactions).
- Presentation and facilitation skills (applied in both in-person and phone interactions).
- Knowledge of principles for providing customer service.
- Advanced degree or equivalent in a relevant subject (business, finance, or marketing). In addition, Professional/Technical qualifications/Diplomas in related subjects.
- Possess sound experience in Account Services, Escrow Services, and Escrow rules & regulations.
- Strong organizing, planning, and problem-solving capabilities.
- In-depth knowledge of the Local UAE market.
- Sound knowledge of Account opening and Account maintenance.
- Possess sound experience in Escrow Services and Escrow rules & regulations.
- Good customer handling and interpersonal skills.
- Minimum of 10 years of experience in Corporate Banking Services.
- At least 5 years of experience in the field of onboarding account opening & maintenance, along with extensive experience in Escrow services.
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