Client Relations Officer

4 days ago


Dubai, Dubai, United Arab Emirates International Free Zone Authority Full time

Dubai, United Arab Emirates | Posted on 14/01/2025

IFZA Dubai is the most dynamic and truly international Free Zone Community in the UAE, optimizing the country's strategic location and world-class infrastructure. We provide easy, reliable, and fast company formation services through our network of Professional Partners and Government Authorities.

Job Description

The Client Relations Officer oversees the entirety of the administrative process required to issue or amend trade licenses while answering all related inquiries by professional partners and clients. The role requires monitoring the CRM system and checking information accuracy to ensure processes run smoothly and applications are processed in a timely manner.

Responsibilities:

  • Providing clients and professional partners with license related information in line with organizational time-frames and guidelines
  • Issuing quotes and providing license related documentation to clients and professional partners
  • Monitoring and updating the CRM system regularly when managing a portfolio of work
  • Accurately analyzing the content of all documentation such as passports, application forms and resolutions
  • Responding to all partners' and clients' emails and queries on a range of scenarios faced by licensees
  • Delivering exceptional levels of customer service, ensuring IFZA's reputation and integrity is maintained
  • Fostering long lasting business relationships with clients and professional partners
  • Handling complaints and finding optimal solutions to ensure clients' happiness and retention
  • Operating closely with sales, finance, and renewals departments
  • Performing other job-related duties as assigned by Management
Requirements
  • Full English proficiency is required
  • Additional spoken languages are a plus
  • Intermediate computer literacy is required e.g., MS Office
  • Excellent customer service skills with the ability to communicate effectively on phone calls, via email, and during sporadic face-to-face interactions
  • Strong attention to details
  • Industry knowledge relating to licensing, amendments, cancellations, and immigration processes is advantageous but not mandatory
  • Customer Service and Client Relationship Management experience is advantageous

As an employee of IFZA, you can expect:

  • 24 working days as annual leave
  • Annual flight home
  • Medical insurance plan (with the option to upgrade at your own cost)
  • Access to exclusive Fazaa discounts (applicable in participating retail stores, food & beverage outlets, fitness clubs, cinemas, theme parks, clinics, and more)
  • Invitations to participate in various company functions, staff events, and department team building events
  • Opportunities to learn, develop and grow with the organization
#J-18808-Ljbffr

  • Dubai, Dubai, United Arab Emirates OLIVER Agency Full time

    We are looking for a talented Client Relations Specialist to join our team at OLIVER Agency. As a key member of our team, you will be responsible for developing and maintaining strong relationships with our clients to ensure exceptional service levels and delivery.About the Role:As a Client Relations Specialist, you will be responsible for:Developing and...


  • Dubai, Dubai, United Arab Emirates Mercury Hamlin & Associates Full time

    The Junior Client Relations Executive will be responsible for supporting team members and clients in setting up their companies, ensuring adherence to local regulations, and delivering outstanding operational services. This role demands strong organizational skills, keen attention to detail, and the ability to handle multiple tasks effectively. Key...


  • Dubai, Dubai, United Arab Emirates OX Human Resource Consulting Full time

    We are seeking a Trade Desk Assistant to join our team at OX Human Resource Consulting. In this role, you will be responsible for providing exceptional client support and ensuring seamless execution of client trades.About the JobAssist clients via live chat, email, and phone regarding account setup, trading platforms, and transactions.Collaborate with sales,...


  • Dubai, Dubai, United Arab Emirates MCG Talent Full time

    About the RoleMCG Talent is looking for a Client Relations Manager to join our team. As an Account Executive, you will be responsible for managing client accounts and fostering strong relationships with our clients.The ideal candidate will have experience working across multiple clients and be able to understand client needs and objectives. Key...


  • Dubai, Dubai, United Arab Emirates Acoup Institute Inc. Full time

    Client Support Officer Job SummaryWe are seeking a skilled Client Support Officer to join our team at Acoup Institute Inc. The ideal candidate will possess excellent communication skills, both in Arabic and English, and be able to provide exceptional customer service in a fast-paced environment.Key Responsibilities:Serve customers in a timely and...


  • Dubai, Dubai, United Arab Emirates Spearhead Training (Spearhead Gulf LLC) Full time

    We are seeking a top-quality, preferably bilingual English / Arabic Client Relations Executive for our Dubai Head Office. Candidates must reside in Dubai to be considered for this position. Candidates who are not bilingual will be considered for this position if they have the other required skills listed below.You must be a high calibre professional, keen to...


  • Dubai, Dubai, United Arab Emirates Trustbend Logistics Full time

    About Our CompanyAt Trustbend Logistics, we provide a dynamic and supportive work environment where you can develop your skills and advance your career. We are committed to delivering exceptional customer service and building strong relationships with our clients.Job Summary:We are seeking a highly skilled Sales and Support Executive to join our team. The...


  • Dubai, Dubai, United Arab Emirates Micah Solutions Full time

    Micah Solutions FZE is seeking a skilled and personable Client Relations Executive to join our client in the Real Estate sector in Dubai. In this role, you will be responsible for fostering strong relationships with clients, addressing their inquiries, and ensuring an exceptional level of service throughout the real estate transaction process. Your ability...


  • Dubai, Dubai, United Arab Emirates VML South Africa Full time

    About UsVML South Africa combines a century of combined expertise, blending creativity with technology and diverse perspectives. As a growth partner, we offer a range of services from creative agency to consultancy and technology powerhouse.We are a global family of over 30,000 employees across 150+ offices in 64 markets, united by a culture that values...


  • Dubai, Dubai, United Arab Emirates Current Global Full time

    Key ResponsibilitiesClient Relations: Develop and maintain strong relationships with existing clients, ensuring their needs are met and exceeded.Account Management: Manage multiple client accounts, coordinating cross-functional teams to deliver integrated marketing campaigns.New Business: Identify opportunities for organic growth and collaborate with...


  • Dubai, Dubai, United Arab Emirates Elevon Core Full time

    Role SummaryThis is an exciting opportunity for a seasoned Business Development Manager to join our team at Elevon Core. As a key member of our team, you will be responsible for driving business growth through strategic partnerships and collaborations, building and maintaining strong relationships with clients, and developing innovative solutions to drive...


  • Dubai, Dubai, United Arab Emirates MENA Recruit Pty Ltd Full time

    Our client, an international law firm, is wishing to recruit an experienced corporate administrator/Public Relations Officer to work in their Dubai office within their corporate team. This role requires you to assist the corporate team by coordinating with ministries, governmental bodies, and authorities, making submissions and processing various legal...


  • Dubai, Dubai, United Arab Emirates Citigroup, Inc. Full time

    Citigroup, Inc. is looking for a Client Relationship Officer to join our team.About the RoleThe Citigold Relationship Banker is a key role that requires a deep understanding of financial markets and a proven track record of building strong relationships with clients.Main ResponsibilitiesManage client accounts and provide expert advice on investment...


  • Dubai, Dubai, United Arab Emirates MENA Recruit Pty Ltd Full time

    Our client, an international law firm, is wishing to recruit an experienced corporate administrator/Public Relations Officer to work in their Dubai office within their corporate team.This role requires you to assist the corporate team by coordinating with ministries, governmental bodies, and authorities, making submissions and processing various legal...


  • Dubai, Dubai, United Arab Emirates MIRA- Search Full time

    We are building a team of skilled professionals to manage the reception area for our company, which serves high-level clients. This team will be responsible for creating a welcoming and professional environment, handling client communications, and ensuring that all interactions meet our company's high standards of service.As a Client Relations Receptionist...

  • Loan Officer

    1 day ago


    Dubai, Dubai, United Arab Emirates Client of Talentmate Full time

    Job DescriptionOur company is a leading financial institution dedicated to providing excellent banking services to our clients. We are committed to offering personalized solutions for our customers' financial needs, and we are looking for a talented Loan Officer to join our team.Job Summary: As a Loan Officer, you will play a vital role in our company's...

  • Loan Officer

    2 days ago


    Dubai, Dubai, United Arab Emirates Client of Talentmate Full time

    Job Description Our company is a leading financial institution dedicated to providing excellent banking services to our clients. We are committed to offering personalized solutions for our customers' financial needs, and we are looking for a talented Loan Officer to join our team. Job Summary: As a Loan Officer, you will play a vital role in our...


  • Dubai, Dubai, United Arab Emirates Converge Full time

    The Client:Our client is a prestigious organization in the UAE, operating in a high-profile and dynamic industry. As part of their commitment to excellence and compliance, they are seeking a skilled and experiencedPublic Relations Officer (PRO)to manage relationships with UAE government entities and ensure adherence to local regulations.The Role:As thePublic...


  • Dubai, Dubai, United Arab Emirates Client of Talentmate Full time

    As a Client Service Agent, you will be responsible for delivering excellent customer service to clients and ensuring their satisfaction. You will handle client inquiries, provide product information, and resolve issues in a timely and professional manner. A successful candidate should have strong communication and problem-solving skills, as well as the...


  • Dubai, Dubai, United Arab Emirates PER Full time

    About This PositionWe are seeking a senior professional to join our client solutions / investor relations division, focusing on product management and investor relations.The Job ResponsibilitiesCreate investor presentations that effectively communicate our value proposition.Nurture relationships with key stakeholders, fostering a collaborative environment...