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Technical Pre-Sales and Support Engineer

3 weeks ago

United Arab Emirates Snaphunt Full time
Technical Pre-Sales and Support Engineer

Responsibilities:

  • Collaborate with the Sales & Marketing team to understand client requirements and prepare tailored solution pitches.
  • Deliver technical presentations, solution walkthroughs, and live demonstrations to prospective clients.
  • Assist in creating solution documentation, support in preparing client proposals, and Proof of Concept (PoC) execution.

Solution Configuration & Deployment:

  • Conduct requirements gathering workshops and translate functional requirements into technical configurations.
  • Configure telematics devices as per the agreed solution design.
  • Set up master data and user access in the application platform.
  • Support the installation team by providing device configuration inputs and testing support during field deployments and device commissioning.

Onboarding & Implementation Support:

  • Validate data capture and signal communication between device and server.
  • Onboard equipment into the application once the devices are validated.
  • Provide project coordination and act as the point-of-contact for stakeholders during implementation.
  • Maintain and update project documentation including trackers, implementation plans, and progress reports.
  • Assist in user training and documentation for end-users and operations teams.

Post-Go-Live & Technical Support:

  • Provide post-deployment support including issue resolution, data validation, and minor configuration changes.
  • Liaise with internal teams for escalations or customizations where required.
  • Monitor device-to-server communication, support middleware verification and perform basic troubleshooting.
  • Review data collation logic, parse logs or error traces when necessary, and support integration-related tasks.

Required Skills and Experience:

  • 3-5 years of experience in technical support, pre-sales engineering, field deployment, or implementation roles.
  • Hands-on experience with telematics devices, preferably from leading OEMs.
  • Familiarity with fleet management, asset tracking, or IoT-based solutions.
  • Understanding of GPS tracking, IoT protocols (HTTP/HTTPS, MQTT, TCP/UDP), and REST APIs is a plus.
  • Experience in coordinating with installation teams and managing project timelines and documentation.
  • Strong problem-solving skills and attention to detail in field commissioning and data validation.
  • Ability to communicate clearly with both technical and non-technical stakeholders.

Preferred Qualifications:

  • Bachelor's degree in Engineering, Computer Science, IT, Electronics, or related field.
  • Certification in IoT, Fleet Management, or Project Management is a plus.
  • Exposure to airport operations, ground handling or airside vehicle operations is advantageous.

Company Industry:

  • Internet
  • E-commerce
  • Dotcom

Department / Functional Area:

  • Business Development

Keywords:

  • Technical Pre-Sales And Support Engineer
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