Assistant Reservation Manager
منذ 2 أيام
business bay, dubai, الإمارات العربية المتحدة
AccorHotel
دوام كامل
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We are seeking a dynamic and customer-focused Assistant Reservation Manager to join our team in Dubai United Arab Emirates. As an integral part of our hospitality organization you will play a crucial role in ensuring smooth reservation operations and delivering exceptional guest experiences.
- Assist in managing and overseeing the daily operations of the reservation department
- Process reservations efficiently through various channels including phone email and online booking systems
- Monitor and update room availability and rates in the property management system
- Collaborate with other departments to fulfill special guest requests and ensure guest satisfaction
- Train and mentor reservation agents providing guidance on best practices and company policies
- Analyze reservation trends and provide regular reports to senior management
- Handle complex reservation inquiries and resolve guest complaints professionally
- Implement and maintain standard operating procedures for the reservation process
- Stay updated on hotel promotions packages and services to effectively upsell to potential guests
- Ensure all reservation correspondence is handled within 24 hours
- Manage group bookings and coordinate with the sales team for large reservations
- Optimize reservation strategies to maximize revenue and occupancy rates
Qualifications :
- Proven experience in hotel reservations or a similar role within the hospitality industry
- Proficiency in reservation systems Global Distribution Systems (GDS) and property management software
- Excellent interpersonal and communication skills with the ability to interact professionally with guests and team members
- Strong customer service orientation with a focus on delivering high-quality guest experiences
- Demonstrated sales skills and ability to upsell hotel services and room types
- Detail-oriented with excellent organizational and time management abilities
- Ability to work efficiently in a fast-paced dynamic environment
- Problem-solving skills with a proactive approach to addressing guest concerns
- Thorough knowledge of hospitality industry standards and best practices
- Strong leadership qualities with the ability to train and mentor team members
- Proficiency in Microsoft Office suite and other relevant software applications
- Bachelors degree in Hospitality Management Business Administration or a related field preferred
- Fluency in English; additional language skills are a plus
Remote Work :
No
Employment Type :
Full-time
Key Skills
Customer Service,E Learning,Air Pressure Handling,Client Services,Jboss,Entry Level Finance
Experience: years
Vacancy: 1