Assistant Manager, Retail Governance

7 days ago


Sharjah, Sharjah, United Arab Emirates United Arab Bank Full time

Job Purpose :

  • Responsible to ensure that Retail Bank is compliant with all UAE regulatory, governing, and internal bank policies and processes.
  • Responsible for KYC/CRS/FATCA remediation and compliance.
  • Bank risk and governance processes are implemented and being followed at all times.
  • Support Retail Banking in implementation and remediation of CPR regulation.

Principal Accountabilities:

  • Monitor the Retail Governance inbox emails.
  • Ensure customer communication and processes are described by CPR.
  • Collect the RCSA/KRIs related to Sadara, Retail Governance & Product on a monthly basis as a masker and submit to checker for review.
  • Conduct sales & branch visits to ensure adherence to operational processes & procedures are properly implemented within the guidelines of Standard Operating Procedures.
  • Monitor the Salary tracker under Retail Banking and share the final feedback with the Retail Credit.
  • Display UAB values of Integrity, Customer focus, competence, consistency, and courteousness.
  • Monitor the KYC with the branches, sales & call center.
  • Support cleanup exercises in terms of KYC, FATCA & CRS remediation & reconciliations on a timely basis within Retail Banking.
  • Ensure complaints are being reviewed for any potential mis-selling cases.
  • Monitor the approvals for high-risk customers for KYC updates submitted by branches, sales, and call center/info.
  • Monitor the E-kyc requests received from Call Center for regularization and re-submit to account ops.
  • Support on any ad hoc project or activities assigned by the manager.
  • Support team for CPR regulation implementation and monitoring.
  • Monitor the cheque return reports and share with the branches to be rectified.
  • Ensure robust controls for branch, sales, and SADARA.
  • Conduct Retail Branch and ATM reviews, publish reports, and follow up for closure.
  • Conduct spot checks for front-end areas.

Job Requirements :

  • Bachelor's Degree.
  • 5 years of experience in the banking industry and in the field of Governance, Operational Risk, or Internal Control.
  • Effective communication skills in English and Arabic.
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