Floor Supervisor

• Provide genuine hospitality and recognition in the work area.
• Inspect the work of a team responsible for the cleaning and upkeep of a specific area of the hotel.
• Monitor each Attendant's daily progress.
• Review department glitches and BEAR report as communication tools to accomplish your tasks.
• Complies with Four Seasons' Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.

What You Bring

• Previous experience in a similar role within 5* luxury Hotels.
• Excellent attention to detail.
• Efficiency and time management skills.
• Knowledge of HotSOS.

Desired candidate profile

1. Staff Management and Leadership
   • Supervising Staff: Oversee the work of front-line employees such as servers, housekeeping staff, bartenders, or other team members on the floor, ensuring they follow company policies and procedures.
   • Training and Mentoring: Train new staff members, provide guidance to existing staff, and offer constructive feedback to help them improve their performance.
   • Motivating the Team: Foster a positive working environment by encouraging teamwork, maintaining staff morale, and addressing any issues that may arise.
   • Staff Scheduling: Create work schedules, ensuring adequate coverage during peak hours or events, while managing time-off requests and overtime.
2. Guest Service and Satisfaction
   • Customer Interaction: Engage with guests, ensuring their needs are met and their experience is satisfactory. Resolve guest complaints or issues promptly and professionally.
   • Ensuring High-Quality Service: Monitor service delivery to ensure guests receive the best experience, from the quality of food and beverages to the efficiency of service.
   • Personalized Guest Experience: Tailor service to guest preferences, making recommendations, offering assistance, or accommodating special requests as necessary.
3. Operational Oversight
   • Maintaining Standards: Ensure that all service areas are clean, organized, and maintained according to the company's standards. Oversee the appearance of staff to ensure they adhere to grooming and uniform policies.
   • Monitoring Performance: Observe staff performance, ensuring adherence to safety regulations, policies, and protocols to maintain operational efficiency and consistency.
   • Handling Issues: Quickly identify operational problems or customer service issues and take immediate action to resolve them, ensuring minimal disruption to service.
   • Coordinating with Other Departments: Communicate effectively with kitchen staff, housekeeping, management, and other departments to ensure smooth service and problem resolution.
4. Inventory and Supplies Management
   • Stock Control: Monitor inventory levels of essential items (e.g., food, beverages, cleaning supplies), and ensure the timely ordering of stock to avoid shortages.
   • Inventory Usage: Keep track of inventory usage to minimize waste and maximize cost efficiency. Ensure the appropriate storage and handling of goods, especially in food and beverage services.
   • Supplier Relations: Coordinate with suppliers to maintain the flow of necessary supplies, including ordering, delivery, and quality control.
5. Health and Safety Compliance
   • Ensuring Safety Standards: Enforce health, safety, and sanitation standards, especially in food service or guest areas, to ensure compliance with regulations and the safety of both staff and guests.
   • Conducting Inspections: Regularly inspect the floor for safety hazards, cleanliness, and organization, ensuring that any issues are addressed before they affect service or guest experience.
   • Training on Safety Protocols: Ensure that all employees are trained on emergency procedures, health protocols, and safety practices to prevent accidents or mishaps.