Customer Relations Coordinator

1 day ago

Business Bay, United Arab Emirates Black Pearl Consult Full time

The Customer Relations Coordinator is responsible for efficiently processing sales orders supporting sales managers in customer communications and coordinating cost-effective and timely transportation services. This role serves as a key link between customers sales logistics and finance to ensure smooth order fulfillment and high levels of customer satisfaction. Key Responsibilities Manage assigned customer accounts and provide end-to-end customer support from order recording through fulfillment Process verify and post invoices delivery notes and packing lists accurately Coordinate with the Finance Department and Customer Relations Manager to ensure accounts receivable records are accurate and up to date Prepare generate and maintain reports for management review Support the integration of suitable technology solutions to improve logistics efficiency and communication Assess customer requirements and recommend appropriate transportation methods based on cost and delivery timelines Address customer concerns and provide effective solutions to logistical challenges Collaborate with internal departments to optimize logistics operations Arrange shipment and transportation details with carrier agents and service providers Develop and maintain strong relationships with carriers and customers Perform general administrative tasks including filing data entry handling correspondence and answering calls Communicate with clients and vendors via phone email and in person Assist with audits fact-checking and resolution of discrepancies Carry out additional tasks as assigned by management Requirements Bachelors degree in commerce Accounting Supply Chain/Logistics or a related field Minimum of 2 years of relevant experience in trading supply chain accounting logistics or a related field. Experience within an OEM vehicle spare parts manufacturing environment is a strong advantage. Certified Customer Relations or Customer Service Support training. Advanced working knowledge of MS Excel Basic accounting knowledge Strong understanding of logistics and transportation coordination High level of accuracy and attention to detail Excellent record-keeping and reporting skills Ability to work effectively in a fast-paced environment To view other vacancies we have please check our website ( ) and follow us on our social media accounts - LinkedIn / Facebook / Twitter / Instagram Disclaimer: Black Pearl will never ask for money or any form to charge our candidates just to process or consider their application for any of our available vacancies. If you happen to receive such request from any members of our staff or other individuals claiming to be part of Black Pearl please do call our office ator drop us a message on our website. Key Skills Revenue Cycle Management,Marketing,Public Relations,Algebra,MailChimp,Media Relations,Social Listening,Relationship Management,Customer relationship management,Medicare,Public Speaking,Writing Skills Employment Type : Full Time Experience: years Vacancy: 1 Monthly Salary Salary: 5000 - 5000

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