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Customer Service Agent

1 week ago

Sharjah, Sharjah, United Arab Emirates Dynamic Logics Management Consultancy Full time
Responsibilities:
  • Managing a team ofrepresentatives offering customersupport.
  • Overseeing the customer serviceprocess.
  • Resolving customer complaints broughtto your attention.
  • Creating policies andprocedures.
  • Planning the training andstandardization of service delivery.
  • Selectingand hiring new staff.
  • Monitoring the work ofindividual representatives and of theteam.
  • Conducting quality urance surveys withcustomers and providing feedback to thestaff.
  • Possessing excellent product knowledgeto enhance customer support.
  • Maintaining apleasant working environment for yourteam.
Key Skills
Customer,CustomerDevelopment,Support,Customer Support Services,ExecutiveManagement
Employment Type : Full-time
Department / Functional Area: Administration
Experience: years
Gender: Male
Vacancy: 1