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Head of Infrastructure and IT Operations

1 week ago

Dubai, Dubai, United Arab Emirates M2 Exchange Full time
Head of Infrastructure and IT Operations

Join to apply for the Head of Infrastructure and IT Operations role at M2 .

The Head of Infrastructure and IT Operations will oversee the implementation, maintenance, and 24/7 operation of our IT infrastructure, ensuring high availability, robust security, and regulatory compliance. This role is pivotal in driving operational excellence in a highly regulated environment, managing everything from data centers and cloud operations to network infrastructure, support, and disaster recovery. The ideal candidate is a seasoned leader with deep technical expertise and a proven track record in managing IT operations within financial or crypto environments.

Key Responsibilities
  • Strategic Leadership & Planning
    • Develop and execute the infrastructure and IT operations strategy in alignment with business goals and regulatory requirements.
    • Collaborate with executive leadership to forecast IT needs and drive innovation while ensuring cost-effectiveness.
  • Infrastructure Management
    • Oversee the management of cloud data-centre environments, network infrastructure, and related technologies.
    • Ensure systems are designed for scalability, performance, and high availability to support our growing customer base.
    • Ensure best-of-breed solutions including automation and AI are leveraged to deliver and manage the technology estate optimally.
  • Security & Regulatory Compliance
    • Implement and maintain robust cybersecurity measures to protect sensitive data and infrastructure.
    • Ensure adherence to industry regulations and compliance standards (e.g., PCI DSS, ISO 27001, SOC 2) relevant to a regulated crypto exchange.
    • Coordinate with compliance and legal teams to integrate regulatory requirements into IT policies and procedures.
  • Operational Excellence, 24/7 Management, IT Support & Reporting
    • Oversee round-the-clock monitoring of IT systems and infrastructure, establishing robust on-call protocols and rapid incident response procedures to ensure continuous service availability.
    • Manage IT support functions, including internal helpdesk and technical support teams, to ensure timely issue resolution and high-quality service delivery for both internal staff and external stakeholders.
    • Develop, maintain, and deliver comprehensive operational reports - including system uptime, incident response times, performance metrics, and risk assessments - to executive leadership and key stakeholders.
    • Establish and monitor key performance indicators (KPIs) and service level agreements (SLAs) to drive operational excellence.
    • Develop and maintain disaster recovery, business continuity, and incident response plans, proactively identifying and mitigating risks.
  • Team Leadership & Development
    • Lead, mentor, and grow a high-performing team of IT professionals and infrastructure specialists.
    • Foster a culture of continuous improvement, collaboration, and innovation.
  • Vendor & Stakeholder Management
    • Manage relationships with technology vendors, service providers, and strategic partners, including regulators.
    • Negotiate contracts and ensure that third-party services align with company standards and strategic goals.
Qualifications
Experience: 10+ years of progressive experience in IT infrastructure and operations, with significant leadership responsibilities. Ideally experience in a regulated environment, preferably within fintech, crypto, or financial services.

Education: Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field. Advanced degree (MBA, MS) or relevant certifications (e.g., CISSP, ITIL) are a plus.

Technical Expertise: Strong knowledge of cloud computing platforms, particularly AWS, network architecture, and cybersecurity best practices. Experience with modern IT management tools, automation, AI, and monitoring solutions.

Regulatory & Compliance Knowledge: Demonstrated understanding of regulatory frameworks and compliance requirements in the financial or crypto sectors. Ability to translate compliance requirements into actionable IT policies and operational procedures.

Leadership & Communication: Proven ability to lead and motivate cross-functional teams in a fast-paced, dynamic environment. Excellent communication and stakeholder management skills, with the ability to articulate complex technical issues to non-technical audiences.

Analytical & Problem-Solving Skills: Adept at using data-driven insights to optimize IT operations and resolve issues swiftly and effectively. Strong decision-making capabilities under pressure. #J-18808-Ljbffr