Head Hostess

Head Hostess - Luxury Restaurant Service Job Snapshot

Role: Head Hostess - Luxury Restaurant Service Location: Dubai, United Arab Emirates Industry: Hospitality Function: Host-Hostess Experience: 2 years preferred Job Type: Full-time

Position Overview Head Hostess - Luxury Restaurant Service in Dubai, United Arab Emirates is a Hospitality opportunity at Atlantis Resorts for an experienced front-of-house professional with strong guest engagement, communication, and restaurant service skills. The role supports the guest experience at Carbone by managing interactions with warmth and confidence, coordinating closely with bar and dining teams, and maintaining polished service standards in a fast-paced luxury environment.

Job Details Country: United Arab Emirates City: Dubai Industry: Hospitality Function: Host-Hostess Salary: Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer.

Gender: Any Candidate Nationality: Any Job Type: Full-time

Role Context

The Head Hostess is a visible part of the restaurant experience and helps establish the tone of service from the moment guests arrive. The role requires natural communication, strong situational awareness, and the ability to make guests feel welcomed without creating scripted or intrusive interactions. Working closely with the bar and dining teams, the Head Hostess helps maintain smooth front-of-house coordination while supporting a premium service environment. Consistent performance in this role contributes directly to guest satisfaction, table flow, team efficiency, and the overall reputation of Carbone within Atlantis The Royal.

Key Responsibilities

• Welcome guests with confidence, warmth, and professional hospitality.
• Engage guests in natural conversation while maintaining appropriate service boundaries.
• Create a positive first impression that reflects the standards of a luxury restaurant.
• Coordinate closely with bar and dining teams throughout service.
• Support smooth guest movement and front-of-house organization during busy periods.
• Maintain awareness of guest needs and respond promptly to service requests.
• Assist with seating flow and restaurant arrival coordination where required.
• Communicate clearly with colleagues to ensure guest information is shared accurately.
• Help manage service priorities in a fast-paced restaurant environment.
• Demonstrate strong customer service and interpersonal skills during every interaction.
• Support colleagues when operational pressure increases.
• Maintain a composed and polished presence throughout the shift.
• Contribute to a collaborative working relationship between reception, bar, and dining teams.
• Identify opportunities to improve the guest experience through attentive service.
• Handle guest-facing situations professionally and elevate concerns when appropriate.
• Maintain knowledge of restaurant service standards and relevant food and beverage operations.
• Participate in internal and external training programs.
• Develop stronger food and beverage knowledge through continuous learning.
• Represent Carbone and Atlantis Resorts professionally at all times.
• Contribute to a high-energy environment while preserving consistent luxury service standards.

Ideal Profile

The preferred candidate has international exposure in hospitality, restaurants, or a related guest-facing field, or at least 2 years of experience within a luxury hotel or restaurant environment. Candidates should have strong communication skills and the confidence to engage naturally with a wide range of guests. A warm personality, professional presentation, and the ability to remain composed in a busy restaurant setting are important. The role is particularly suited to someone who enjoys working as part of a close front-of-house team and can adapt quickly when service demands change. Previous experience in upscale dining, luxury hospitality, or high-volume restaurant operations would be advantageous.

Skills Set

• Luxury restaurant service
• Hostess operations
• Guest relations
• Front-of-house service
• Guest engagement
• Customer service
• Restaurant reception
• Dining room coordination
• Bar coordination
• Guest communication
• Seating support
• Service flow
• Luxury hospitality
• Food and beverage service
• Team collaboration
• Service recovery
• Guest satisfaction
• Professional presentation
• High-volume restaurant operations
• Multitasking
• Situational awareness
• Communication skills
• Hospitality etiquette
• Service standards
• Restaurant operations

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