Specialist - Excellence and Quality Section

7 days ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Abu Dhabi Accountability Authority Full time
Specialist - Excellence and Quality Section

Date: Jan 11, 2025

Company: Abu Dhabi Accountability Authority

Job Objective

Implement Corporate Excellence and Quality activities within Abu Dhabi Accountability Authority (ADAA) including but not limited to promoting organizational excellence standards and implementing a quality management system to ensure a culture of excellence throughout the Authority, implementing internal excellence awards program in line with the best industry standards and practices, and conducting corporate and internal surveys to support ADAA's mission and vision.

Key Responsibilities/Duties

A. Strategy and Planning

  • Contribute to the development, implementation, and update of the section related policy, procedures manual, delegation of authority, systems user manuals, and standard forms, and ensure alignment with ADAA's overall policies and procedures.
  • Contribute to the development, implementation, and update of the sections' strategic, budget and procurement, and operational plans ensuring alignment with the department and sector strategy and objectives, and ADAA's mission and vision.
  • Assist in the development of the section Key Performance Indicators (KPIs) and ensure to meet individual KPIs to improve efficiency and effectiveness.

B. Operations

  • Conduct periodic review and evaluation of ADAA's corporate processes in cooperation with ADAA's organizational units and measure the effectiveness and efficiency of the processes based on KPIs for continuous improvements.
  • Implement quality management system by processing the necessary accreditations and certifications, e.g., ISO standards, and monitor the validity in order to promote ADAA's adherence to excellence and quality management requirements.
  • Implement programs and initiatives to enhance the corporate culture throughout the Authority.
  • Implement ADAA internal excellence award programs and ensure alignment of policies and procedures with Government Excellence Model (GEM2) and the European Foundation for Quality Management (EFQM).
  • Develop and administer corporate and internal surveys such as employee satisfaction surveys, subject entities awareness surveys, etc., as requested; analyze results, provide recommendations and submit reports to management for review.
  • Contribute to the development of organizational improvement plans based on the outcome of the SWOT analysis conducted, gaps identification, observations, and survey results; and implement action plans in coordination with concerned organizational units.
  • Participate in knowledge exchange and benchmarking processes with approved external entities and audit authorities in order to implement best practices within the Authority.
  • Implement innovation, suggestion, and idea management system throughout ADAA and assess the impact on the operations to enhance employee engagement and promote excellence culture within the Authority.
  • Conduct internal awareness campaigns for excellence and innovation across all levels of ADAA.

C. Talent Management and Development

  • Ensure completion of required trainings and certification programs in order to keep current with job requirements and ensure continuous performance improvements.
  • Obtain timely performance review assessments for midyear and annual performance review and ensure to meet the set KPIs.
  • Keep current with updated information relevant to the role to ensure standard performance level is achieved.
  • Contribute to knowledge dissemination/sharing to build internal capabilities of the team and maximize their effective performance.
  • Contribute to the development of UAE National employees in line with the objectives of the Authority and its Emiratization strategy.

D. Corporate

  • Ensure adherence and compliance with all ADAA corporate policies, procedures, and guidelines (HR, IT, Procurement, Finance, Health and Safety, etc.).
  • Prepare section's related correspondence such as e-mails, memos, and letters to ensure professionalism, completeness, and accuracy of information.
  • Retain, document, preserve, and archive section's related physical and electronic records in accordance with relevant policies and procedures.
  • Respond to any section-related queries and provide required support to relevant ADAA's organizational units and employees as and when required.
  • Utilize relevant technologies used within ADAA in order to optimize work efficiency.
  • Demonstrate compliance with ADAA's values, Code of Business Conduct, and ethics at all times to support the establishment of a value-driven culture within the Authority.
  • Contribute to the identification of opportunities for continuous improvement and sustainability of systems, processes, and practices considering global standards, productivity improvement, and cost reduction.
  • Contribute to the preparation and submission of timely and accurate statements and reports to meet department requirements and quality standards.
  • Co-operate in the implementation of the relevant health and safety legislation, policies, and procedures, in the performance of duties.

E. General

  • The level of performance should reflect the academic qualification, type of courses in the field of specialization, employee job level, and the level of productivity.
  • The academic and professional certificates required and approved by ADAA should be acquired within the period specified and based on the employee's Individual Development Plan.
  • Perform the tasks and responsibilities independently unless an approval or directive was obtained to delegate the task to other employees in case of incapability to perform the tasks and responsibilities.
  • Ensure teamwork, collaboration, and dedication in performing duties.

Requirements

  • Bachelor's degree in Strategy, Quality or Business Administration or relevant field
  • Knowledge of the European Foundation for Quality Management (EFQM)
  • Knowledge of the Government Excellence Model (GEM2)
  • 4 - 6 years of relevant experience.
  • Language proficiency in Arabic and English
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