Service Technician

2 days ago

Dubai, Dubai, United Arab Emirates Pasons Group Full time
Roles and responsibilities

ServiceTechnician is a professional who provides on-siterepair, maintenance, and installation services for variousequipment, machinery, or vehicles. Unlike traditional technicianswho work from a fixed location, mobile service technicians travelto clients' premises or job sites to diagnose, repair, orservice equipment. These professionals are crucial in industrieswhere quick, on-site service is necessary, such as automotiverepair, HVAC (heating, ventilation, and air conditioning),appliance repair, and machinerymaintenance.

KeyResponsibilities

ServiceandRepair

  • DiagnoseIssues : Diagnose mechanical, electrical, ortechnical issues with machinery, equipment, or vehicles based oncustomer complaints orinspection.
  • PerformRepairs : Conduct repairs on-site, which may involvereplacing parts, fixing mechanical issues, or troubleshootingelectrical systems.
  • PreventativeMaintenance : Perform routine maintenance andinspections on equipment or vehicles to prevent future breakdownsand ensure optimalperformance.
  • Installation :Install new equipment, machinery, or systems as required, ensuringthey are set up and functioningcorrectly.

CustomerInteraction

  • CustomerService : Provide excellent customer service byexplaining the problem, offering repair options, and answering anyquestions the customer mighthave.
  • On-SiteCommunication : Communicate with customers to gathernecessary information about the equipment or issue, and provideclear estimates for repairs andservice.
  • ProvideRecommendations : Advise customers on propermaintenance techniques, how to prolong the life of their equipment,and any potential upgrades or replacements that may benecessary.

RecordKeeping andDocumentation

  • WorkOrders : Create detailed work orders or reportsdocumenting services performed, parts used, and time spent onrepairs.
  • InventoryManagement : Keep track of parts and materials usedduring service calls, and manage inventory to ensure the rightparts are available for future servicevisits.
  • ServiceRecords : Maintain accurate records of customerservice history, equipment maintenance schedules, and pastrepairs.

Travel andLogistics

  • RoutePlanning : Plan and organize daily routes toefficiently service multiple customers, minimizing travel time andensuring timely service.
  • MobileSetup : Equip and maintain the mobile service vehiclewith the necessary tools, equipment, and spare parts required forrepairs andmaintenance.

Safety andCompliance

  • SafetyProcedures : Ensure all safety procedures arefollowed while performing repairs or maintenance, especially whenhandling dangerous or hazardousequipment.
  • RegulatoryCompliance : Follow industry regulations andstandards related to repairs, installations, and equipmenthandling.
Desired candidate profile

  • TechnicalKnowledge

    • In-depthunderstanding of mechanical, electrical, or technical systemsrelevant to the industry (e.g., automotive, HVAC, appliances,etc.).
    • Ability to troubleshoot and repairvarious types of equipment or machineryefficiently.

  • Problem-Solving

    • Strongdiagnostic skills to identify issues and determine the mostcost-effective and timely solution.
    • Ability toadapt to new challenges and work with various systems and equipmentthat may require different repairapproaches.

  • CustomerService

    • Excellentcommunication skills to explain complex technical problems in aclear, easy-to-understand way tocustomers.
    • Ability to build trust with clients,ensuring their satisfaction with the servicesprovided.

  • TimeManagement andOrganization

    • Ability toprioritize tasks effectively, ensuring that repairs are completedon time and that service routes are optimized forefficiency.
    • Organizational skills for managingmultiple appointments, keeping accurate service records, andmaintaininginventory.

  • Attentionto Detail

    • Preciseattention to detail when diagnosing problems and performing repairsto ensure the job is done right the firsttime.
    • Ability to spot potential issues duringroutine maintenance that could lead to larger problemslater.

  • PhysicalDexterity

    • Manualdexterity and physical stamina are necessary to perform repairs,especially when working with heavy or bulkyequipment.

  • SafetyAwareness

    • Knowledge ofsafety regulations related to the equipment being serviced and thework environment.
    • Ability to maintain a safeworking environment while working on-site, including usingappropriate personal protective equipment(PPE).
Key Skills
Social Service,ServiceManagement,Service Technician Experience
Employment Type : Full-time
Department / Functional Area: ServiceOperations
Experience: years
Gender: Male
Vacancy: 1

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