Bell Attendant

23 hours ago

Abu Dhabi Emirate United Arab Emirates Rotana Hotels Full time

Join to apply for the Bell Attendant role at Rotana Hotels . Job Description We are currently seeking passionate and dynamic guest‑focused front office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests. As a Bell Attendant you are responsible for providing professional and customer‑focused service to our guests, ensuring their stay becomes a memorable experience. Your role will include the following responsibilities: Receive guests in a professional and friendly manner, exceeding guest expectations from arrival through to departure. Maintain effective communication with all related departments to ensure smooth service delivery. Maintain up‑to‑date knowledge of the hotel and local services. Maintain awareness of guest profile through Opera guest profile system. Ensure that the guest luggage is carried from arrival point to room and from room to departure point on check‑out. Handle all messages, mail and packages for guests and employees, ensuring they are delivered at the appropriate time in a professional manner. Deliver morning newspapers to rooms. Deliver guest messages and other deliveries immediately without delay in a professional manner. Ensure concierge desk and storeroom is clean, tidy and well organized. Skills and Qualifications Education, Qualifications & Experience: Ideally a diploma in hospitality or vocational training in the concierge section within a hotel. Good English communication skills along with strong interpersonal abilities are essential. Knowledge & Competencies: Customer‑driven with a courteous, helpful, proactive and ‘switched‑on’ personality and a dynamic, approachable character. Physically fit, passionate and with a positive attitude. Additional competencies: Understanding the Job Taking Responsibility Recognizing Differences Customer Focus Adaptability Teamwork Seniority level Entry level Employment type Full‑time Job function Customer Service Industries Hospitality #J-18808-Ljbffr

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