Support Team Member

4 days ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Optimal Innovation Full time
About the Role:

We are looking for a talented Support Team Member to join our team and provide top-notch support to our customers. This role involves interacting with customers through various channels, responding to their queries, and resolving their issues in a timely and professional manner.

Responsibilities:
  1. Customer Support:
    1. Provide assistance to customers via phone, email, live chat, and social media.
    2. Offer accurate information about our products, services, and company policies.
    3. Address customer complaints and escalate complex issues when necessary.
  2. Issue Resolution:
    1. Identify and troubleshoot product/service issues.
    2. Guide customers through solutions step-by-step.
    3. Collaborate with internal teams to resolve issues.
  3. Order Management:
    1. Help customers with order placement, tracking, and modifications.
    2. Process refunds, returns, and exchanges according to company policies.
    3. Update customer records and maintain accurate documentation.
  4. Performance Metrics:
    1. Meet performance targets such as response time, resolution rate, and customer satisfaction (CSAT).
Requirements:
  1. Previous experience in customer service, call centers, or support roles is preferred.
  2. Strong verbal and written communication skills in Hindi and English.
  3. Ability to think critically and resolve customer issues efficiently.
  4. Familiarity with CRM systems and support tools.
  5. Ability to handle multiple customer inquiries simultaneously.
  6. Excellent interpersonal skills with a customer-first mindset.


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