Client Satisfaction Director

2 weeks ago


Dubai, Dubai, United Arab Emirates MTS Incoming, S.L.U. Full time
About Our Team

We are a dynamic and mission-driven team at MTS Incoming, S.L.U., committed to delivering exceptional experiences to our customers. As a Client Satisfaction Director, you will play a critical role in leading our customer service department and ensuring that we deliver the highest level of customer satisfaction possible.

Key Responsibilities:
  • Develop and implement customer-centric strategies to drive operational efficiency and improve quality of service.
  • Collaborate with internal stakeholders to develop and implement service excellence initiatives.
  • Communicate effectively with clients regarding complaints and queries, ensuring timely resolutions and high levels of customer satisfaction.
  • Analyze customer feedback to identify trends and areas for improvement.
  • Develop and maintain strong relationships with internal stakeholders to drive operational excellence.

The successful candidate will have 1-2 years of experience in handling customer services, complaints, and customer satisfaction in the Destination Management Company / Tourism Industry. A background in quality assurance/excellence is an advantage.



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