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Property Management System Coordinator

1 week ago

Dubai, Dubai, United Arab Emirates NTT DATA Full time

About NTT DATA

NTT DATA is a trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success.

Job Description

We are currently seeking a Customer Care Associate - Portuguese and English to join our team in Dubai, United Arab Emirates. The ideal candidate will have excellent customer service skills, be fluent in Portuguese and English languages, and have prior hotel work experience in front-office or other direct customer interface roles.

Responsibilities

  1. The successful candidate will interact with clients through telephone, email, and online in response to inquiries. They will provide information pertaining to client requests, apply knowledge of systems and operations in support of assigned client group, and resolve client questions, complaints, and requests.
  2. Key responsibilities include managing multiple relationships for deployment at the same time, ensuring all appropriate information is provided, received, and verified in preparation for a successful deployment or upgrade of the PM system at property level.
  3. The ideal candidate will also develop pre-work for property administrative tasks and configurations to ensure compliance to brand standards for room types, standard, and local rate plans.
  4. They will manage the customer relationship through the deployment process to ensure satisfaction, schedule, and monitor the completion of the installation, and provide updates to vendors when necessary.

Requirements

  • Fluent in Portuguese and English languages
  • Prior hotel work experience in front-office or other direct customer interface roles
  • Excellent customer service skills
  • Computer savvy resources with analytic and troubleshooting skills and a knack to find solutions to technology-based problems
  • Knowledge of central reservations systems, property management systems, revenue management systems, and global distribution systems considered a plus