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Operational Risk Manager
2 weeks ago
This Senior Officer position is responsible for processing operations within a specific product or functional area, ensuring quality and timeliness of delivery in a cost-efficient manner.
The job-holder will:
- Ensure efficient error-free processing of transactions with strict compliance to policies and SLAs.
- Process transactions in full compliance with customer or internal instructions to minimize operational risks.
The Senior Officer will be responsible for achieving the following objectives:
- Zero Ops Loss; NIL near miss/income leakage event; target zero high-risk errors.
- Target zero complaints, minimum 95% adherence to TAT standards as agreed with business. Achieve more than 90% satisfaction score in the internal customer survey.
- Nil unauthorized breaches in Policy/regulatory requirements and SOPs. Satisfactory rating in all audits - INA/RMU/ORC.
We are looking for a skilled professional who wants to grow with our organization and take on new challenges.
