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Customer Service and Order Manager
3 weeks ago
Midas Group Kuwait is seeking a Customer Service and Order Manager to join our team.
About the RoleThe Customer Service and Order Manager will be responsible for ensuring exceptional customer service and order fulfillment.
Main Duties and Responsibilities:
- Provide exceptional customer service and support;
- Process customer orders in accordance with company policies and procedures;
- Coordinate with sales teams to ensure accurate order processing and prompt delivery;
- Manage order backlogs and provide updates to customers and internal stakeholders;
- Collaborate with logistics and credit teams to ensure timely order fulfillment;
- Address customer complaints in a timely manner and escalate issues when necessary;
Requirements:
- Bachelor's degree in Business Administration or any other related field;
- 2+ years of experience in customer service or a related field;
- Strong communication and interpersonal skills;
- Ability to work in a fast-paced environment and meet deadlines;
- Proficiency in ERP systems and Microsoft Office applications;
