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Technical Operations Manager

1 week ago


Dubai, Dubai, United Arab Emirates Al-Futtaim Full time

Established as a trading business in the 1930s, Al-Futtaim Group has evolved into one of the most diversified regional businesses, headquartered in Dubai. The company operates across five divisions: automotive, financial services, real estate, retail, and healthcare. With over 35,000 employees across more than 20 countries in the Middle East, Asia, and Africa, Al-Futtaim Group partners with over 200 renowned brands. By embracing innovation and customer-centricity, the organization continues to grow and expand.

Our values of respect, excellence, collaboration, and integrity are at the heart of our mission to enrich customers' lives. As a Genesys certified Technical Manager, you will lead the technical team for contact center solutions, ensuring seamless delivery and exceptional customer experience.

Key Responsibilities:

  • Lead technical teams for installation, testing, and commissioning of Genesys contact center solutions.
  • Collaborate with cross-functional teams to ensure timely project delivery within agreed scope, cost, and quality parameters.
  • Provide level 3 support for problem analysis and resolution to meet SLA timelines and first-time resolution targets.
  • Assist the project manager in large-scale projects, taking ownership of solution delivery and coordination activities onsite.