Housekeeping Operations Director

2 weeks ago


Dubai, Dubai, United Arab Emirates Emirates Grand Hotel Full time
Job Description:

The Emirates Grand Hotel seeks a highly skilled and experienced Housekeeping Operations Director to lead the hotel's housekeeping department. The ideal candidate will possess excellent leadership skills, strong communication abilities, and a deep understanding of housekeeping operations.

Duties and Responsibilities:
  • Direct and coordinate the activities of the housekeeping department, ensuring all operational matters are handled efficiently and guest expectations are met.
  • Oversee the daily servicing of guest rooms, public areas, and back-of-house areas, maintaining high standards of cleanliness and quality.
  • Develop and implement effective systems for handling day-to-day guest requests, ensuring timely and efficient responses.
  • Prepare duty rosters, vacation plans, and schedules to optimize human resource utilization.
  • Ensure host uniforms and hotel linen are maintained in good condition, adhering to hotel standards.
  • Monitor the standard of work carried out by contractors, ensuring it meets agreed-upon quality standards.
  • Administer the mini-bar operation, ensuring all day-to-day operational matters are handled on time and guests are billed accurately.
Additional Responsibilities:
  • Maintain integrity and confidentiality of information at all times.
  • Perform any additional requirements, tasks, and duties outside their scope of work as deemed necessary by their Immediate Manager or the Management.


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