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Customer Service Representative

1 week ago

Dubai, Dubai, United Arab Emirates Star Services LLC Full time
Job Overview

We are seeking a highly motivated and dedicated Customer Service Agent to join our team. As a Customer Service Agent, you will be responsible for providing excellent customer service to our clients. You will act as the first point of contact for our customers and will be responsible for handling inquiries, resolving issues, and ensuring customer satisfaction.

Key Responsibilities:
  1. Provide Excellent Customer Service: Act as the primary point of contact for customers, responding to inquiries and providing information about our products and services.
  2. Resolve Customer Complaints: Resolve customer complaints and escalate issues as needed.
  3. Handle High-Volume Communications: Handle a high volume of incoming calls, emails, and chats in a professional and timely manner.
  4. Maintain Accurate Records: Maintain accurate and detailed records of customer interactions and transactions.
  5. Collaborate with Other Departments: Collaborate with other departments to ensure customer needs are met.
  6. Improve Customer Service Processes: Continuously seek opportunities to improve customer service processes and procedures.
  7. Stay Updated on Company Products and Services: Stay updated on company products, services, and policies in order to provide accurate information to customers.
  8. Meet Customer Service Goals: Meet and exceed customer service goals and targets.