Hospitality Host
2 weeks ago
Job Description:
We are seeking a highly skilled and experienced Hospitality Host to join our team at IHG Hotels & Resorts. As a key member of our front-of-house team, you will be responsible for delivering exceptional guest experiences and ensuring that our restaurant runs smoothly and efficiently.
About the Role:
In this role, you will be the first point of contact for our guests, greeting them warmly and making them feel welcome and comfortable. You will be responsible for managing reservations, confirming bookings, and checking guests in for their reservations. You will also need to manage walk-ins, checking availability and offering wait times as needed.
Duties and Responsibilities:
- Guest Greeting and Reception: Warmly greet guests as they arrive, ensuring they feel welcome and comfortable. Manage reservations, confirm bookings, and check guests in for their reservations.
- Seating Guests: Seat guests according to the restaurant's seating plan. Notify the waitstaff of guest arrivals and accommodate special seating requests.
- Managing the Waitlist: Keep track of guests on the waitlist. Provide updates to guests about the status of their table and work with the restaurant's seating strategy to optimize efficiency.
- Customer Service: Answer questions about the restaurant's menu. Address any concerns or complaints guests may have and ensure they feel comfortable and taken care of.
Requirements:
- 2 years related experience in same role in a 5-star luxury hotel or resort.
- Naturally outgoing and friendly personality with a passion for service excellence to consistently deliver and demonstrate InterContinental service standards.
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