Systems Maintenance Coordinator

4 days ago


Al Fujairah City, Fujairah, United Arab Emirates SHAGHF CAFE Full time

System Support Role

This Systems Maintenance Coordinator role is responsible for providing technical support and maintenance for all computer systems and data communications activities in our hotel. This includes ensuring the availability of critical systems, coordinating new system implementation and updates, and maintaining system security procedures.

Your Key Tasks

  • Ensure critical systems, specifically Front Office Property Management System, Call Accounting and Food & Beverage point of sale computer systems, are available twenty-four (24) hours per day.
  • Provide effective support for other systems, including back-office, Sales, Catering, Marketing and Talent & Culture applications.
  • Liaise with hardware and software suppliers to coordinate maintenance agreements between hotel, suppliers and Corporate.
  • Establish and maintain user procedures and hardware familiarization for all systems.
  • Coordinate new system implementation, update or upgrade with hotel staff and hardware or software suppliers.
  • Assist individual departments in setting up computer training for their individual departmental needs.
  • Establish and maintain system security procedures consistent with control requirements and corporate policy.
  • Maintain accurate records of systems files; software and hardware problems and service requirements.
  • Develop and maintain a supplier and product list for all stock date processing supplies.
  • Establish and maintain backup procedures for all systems to ensure protection from loss of data and ensure backups are carried out in accordance with corporate and local policies.
  • Develop new applications as requested by department heads only after the approval of corporate office.
  • Conduct system audits at properties to maintain standardization and identify and correct problems before they occur. Make recommendations to Corporate where problems may become serious and more extensive action needs to be taken.
  • Report regularly to corporate on the status of assigned corporate projects. Meet annually with corporate projects, review the status of outstanding problems, and make recommendation for new projects based on needs of properties in region.


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