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Service Excellence Coordinator

3 weeks ago

Dubai, Dubai, United Arab Emirates beBee Careers Full time

Responsibilities

  1. Develop and implement guest experience strategies to enhance customer satisfaction.
  2. Monitor and analyze guest feedback to identify areas for improvement.
  3. Coordinate with various departments to ensure seamless guest experiences.
  4. Implement quality control procedures to maintain high service standards.
  5. Train and motivate staff to provide excellent customer service.
  6. Conduct regular performance evaluations and provide constructive feedback.
  7. Manage guest loyalty programs and initiatives.
  8. Collaborate with other departments to resolve guest complaints and issues.
  9. Conduct regular audits to ensure compliance with quality standards.
  10. Stay updated on industry trends and best practices in guest experience management.