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System Maintenance Expert

2 weeks ago

Dubai, Dubai, United Arab Emirates CHARTERHOUSE MIDDLE EAST Full time

We are looking for a talented IT Support Specialist to join our team at Charterhouse Middle East. In this role, you will have the opportunity to work with a global company that is growing in the Middle East.

The IT Support Specialist will be required to respond to users' enquires and technical issues through various channels, such as F2F, ticketing solutions (ServiceNow), phone, making sure tickets are logged and updated correctly. This role will also troubleshoot and resolve hardware, software, and any network problems in a timely manner.

The ideal candidate should be familiar with Windows 10 & 11, Mac, Office 365, and Exchange. They should also have experience working in the legal, professional services or related field previously.

Qualifications and Experience:
  • Experience working in the legal, professional services or related field
  • Familiarity with Windows 10 & 11, Mac, Office 365, and Exchange
  • Knowledge of ServiceNow is advantageous