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Support Services Technician

1 week ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Dicetek LLC Full time

Are you looking for a challenging and rewarding role in technical support? Do you have a passion for problem-solving and excellent communication skills? We are seeking a Support Services Technician to join our team at Dicetek LLC.

About the Job

As an L1 End-User Support Engineer, you will be responsible for providing first-level support for technical issues faced by users. You will use tools like Nexthink to monitor and analyze endpoint performance and user experience.

Key Responsibilities
  • User Support: Provide initial support for technical issues related to desktops, laptops, printers, and mobile devices.
  • Troubleshooting: Assist with troubleshooting for hardware peripherals and connectivity issues. Support software installations, updates, and configurations on user devices.
  • Incident Management: Log all incidents in ServiceNow, categorize by priority, and resolve or escalate as required.
  • User Account Management: Support user account setup, password resets, and VPN or network access.
Requirements
  • Experience: 1-3 years in technical support or helpdesk roles.
  • Technical Skills: Basic knowledge of operating systems, productivity tools, and hardware troubleshooting.
  • Tools: Experience with monitoring tools like SolarWinds, Dynatrace, Nexthink, and incident platforms like ServiceNow.