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Field Technical Support Associate

1 week ago


Sharjah, Sharjah, United Arab Emirates M42 Ltd. Full time

We are seeking a Field Technical Support Associate to join our team at M42 Ltd.

Job Summary

The successful candidate will be responsible for providing technical support to our users, diagnosing and resolving technical issues, and performing routine maintenance and updates to ensure smooth functionality.

Key Responsibilities:

  • Provide technical support to users.
  • Diagnose and resolve technical issues.
  • Routine maintenance and updates.
  • Collaborate with L2 & L3 teams, vendors, and managed services.

Requirements:

  • Bachelor's degree or diploma with relevant major in IT.
  • At least 3 years direct experience with user support in a multi-system environment.
  • DR, clustering and high-availability tools experience.
  • General knowledge of IT infrastructure and technology solutions.