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Account Growth Specialist

2 weeks ago

Dubai, Dubai, United Arab Emirates Discovered MENA Full time
About the Role

We are looking for an experienced Account Growth Specialist to join our team in Dubai. This is an excellent opportunity to make a significant impact on our business by driving client retention and growth.

Key Responsibilities
  1. Develop and execute personalized retention campaigns, including email, phone, and in-app communications.
  2. Provide proactive support and education on trading tools, market updates, and platform features to enhance client engagement.
  3. Collaborate with the sales, marketing, and customer support teams to optimize the customer journey.

The ideal candidate will have:

  • Proven experience in client retention, customer success, or account management, preferably in a trading platform, fintech, or financial services industry.
  • Strong knowledge of financial markets, trading platforms, and investment products.
  • Exceptional communication and interpersonal skills, with the ability to build trust and rapport with clients.
  • Analytical mindset with experience using CRM tools and data to drive decisions (e.g., Salesforce, HubSpot).