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Client Resolution Expert
2 weeks ago
We're a company on a mission to revolutionize the debt resolution industry by harnessing the power of AI and advanced analytics. Our goal is to deliver cutting-edge solutions that optimize debt recovery processes for financial institutions.
Our Approach- Customer Focus: Deliver world-class support to customers across various touchpoints.
- Issue Resolution: Effectively troubleshoot and resolve customer inquiries/issues to guarantee customer satisfaction.
- Process Optimization: Identify areas for process improvement and propose effective solutions.
- Customer Insights: Gather customer feedback and share valuable insights with relevant teams to inform product and service developments.
- Collaboration: Collaborate closely with internal teams to ensure seamless customer support and satisfaction.
- Education: Bachelor's degree in any field or equivalent work experience; prior customer service experience is beneficial.
- Communication: Possess exceptional verbal and written communication skills with a customer-centric focus.
- Be part of a pioneering company driving innovation in the fintech industry.
- Enjoy an inclusive and dynamic work culture that promotes collaboration and growth.
- Benefit from a competitive salary package, extensive benefits, and opportunities for career advancement.
