Research Director
6 days ago
We are seeking a highly experienced Research Director - CX to join our team. As a key member of our research organisation, you will lead and manage research projects that provide strategic insights to clients. With 5+ years of experience in the market research industry, you will bring a wealth of knowledge and expertise to this role.
Your responsibilities will include overseeing end-to-end research projects, including Customer Experience (CX) tracking studies, Customer Satisfaction (CSAT), Net Promoter Score (NPS), and Voice of Customer (VoC) programs. You will also design and develop tailored research methodologies, including quantitative and qualitative approaches such as brand health tracking, mystery shopping, customer journey mapping, market segmentation, and usage & attitude (U&A) studies.
This is an exciting opportunity for professionals working in market research agencies or customer insight consultancies looking to grow in a flexible environment. You will have the opportunity to build strong collaborations with cross-functional teams and external vendors, and mentor and develop junior team members.
Key Responsibilities:
- Oversee research projects, including CX tracking studies, CSAT, NPS, and VoC programs.
- Design and develop tailored research methodologies.
- Lead proposal development, research design, data interpretation, field briefings, questionnaire development, discussion guides, and insight storytelling.
- Mentor and develop junior team members.
Requirements:
- 5+ years of experience in the market research industry.
- Experience in CX research, customer insights, client satisfaction measurement, or brand tracking programs.
- Bachelor's degree or higher in Marketing, Business, Psychology, Sociology, Statistics, Communication Research, Economics, or any relevant discipline.
- Ability to manage multiple projects and clients in a busy environment.
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