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Workshop Team Lead
2 weeks ago
We are seeking a highly skilled Workshop Team Lead to join Ali & Sons Holding LLC. In this role, you will lead a dynamic team of technicians, optimize service processes, and ensure top-tier service quality.
Responsibilities include:
- Identifying training needs for workshop personnel and recommending programs to the After Sales Services Manager.
- Training staff on the latest servicing techniques, enhancing team efficiency and productivity.
- Solving technical challenges and maintaining smooth workflow, ensuring vehicle delivery in pristine condition.
- Tracking employee efficiency and productivity, optimizing performance through data-driven insights.
- Maintaining accurate time allocation records, monitoring Time Controller reports.
- Ensuring a clean and organized workshop environment, guaranteeing vehicles meet exceptional standards.
- Delivering high-quality and efficient service to customers, addressing field complaints and accident-related concerns.
- Coordinating final vehicle inspections before delivery, checking internal and external cleanliness.
- Collaborating with the Procurement & Stores Department to order tools for new vehicle models.
- Guaranteeing availability of necessary tools and equipment for seamless workshop operations.
