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Senior Supply Chain Manager
2 months ago
We are seeking a highly skilled and experienced Senior Supply Chain Officer to join our team at Acino International AG. As a key member of our Supply Chain department, you will be responsible for overseeing the entire supply chain process, from order receipt to delivery, ensuring seamless execution and timely delivery of pharmaceutical products to our customers.
Key Responsibilities- Order Management: Execute all activities related to customer order receipts, orders entry into the system, orders processing and allocation, products availability reviews, pick-pack instructions, shipments, import/export, documentation, final customer delivery and invoicing.
- Supply Chain Planning: Execute the To Market Sales planning, phasing and reporting.
- Debit/Credit Note Reconciliation: Responsible for debit/credit note reconciliation with the Finance and Commercial departments.
- Master Data Management: Create and maintain master data in the system as required including the Track and Trace system reporting.
- Customer Service: Prepare, report, and communicate Customer Service/Supply Chain Key Performance Indicators (KPI) to all assigned stakeholders, and provide the needed support for KPI's fulfilment.
- Document Control: Manage document control including change orders, billings, purchasing documentation, and contract administration.
- Distributor Management: Ensure business processes are set-up and executed as per distributors contracts and agreements.
- Inventory Management: Monitor distribution performance as per the KPIs of the distributor agreement.
- Relationship Building: Build and maintain strong relationships with clients by addressing inquiries, resolving issues, and ensuring customer satisfaction.
- Inventory Optimization: Monitor and manage inventory ensuring ideal stock levels for all markets.
- Stock Replenishment Planning: Execute stock replenishment planning for our Distribution Center sales to ensure that the company maintains sufficient stock at branches to meet customer demand while minimizing excess or obsolete inventory.
- Custom Clearance: Manage custom clearance along with required documentation and all government related requirements/systems.
- Warehouse Transfers: Plan and communicate Distributors warehouse transfers and ensure proper execution.
- Inventory Control: Monitor and control full inventories to ensure availability as per requirements and minimize business risks.
- Reporting and Analysis: Prepare the needed Supply Chain, Logistics and Inventory reports and analysis for process enhancement and continuous improvement.
- 3PL Activities: Execute the 3 PL activities including aggregation, serialization & other added value services. Support the S&OP Cycle by providing the relevant Customer Service & Logistics information.
- Education: Bachelor's degree preferably in Business Administration, Operations Management, Supply Chain or Logistics Management.
- Experience: 3+ years of experience in Customer Service/Supply Chain in the pharmaceutical industry is preferable.
- Skills: Excellent communication skills and influencing ability. SAP knowledge and experience is a plus. Excellent analytical capabilities. Strong Microsoft Office skills, particularly Excel and PowerPoint. Knowledge of Power BI is a plus.
- Language: Excellent command of English (spoken and written).
- Customer Focus: High degree of customer focus.
